**Job Title: Guest Experience & Homestay Operations Coordinator** **:** We are in search of a dedicated and versatile individual to serve as our Guest Experience & Homestay Operations Coordinator. This role encompasses ensuring outstanding guest experiences at our primary homestay while also remotely managing the needs of our other properties and overseeing caretakers. Below is a detailed overview of the responsibilities and qualifications for this position: **Responsibilities:** 1. **Guest Experience Management:** - Welcome guests warmly, facilitate smooth check-ins, and assist with any inquiries or requests during their stay. - Develop personalized itineraries and provide recommendations for local attractions and activities. - Handle payment transactions accurately and ensure compliance with financial procedures. - Maintain regular communication with guests to address their needs and concerns promptly. 2. **Documentation and Remote Operations:** - Collect and organize guest identification documents, ensuring compliance with regulations. - Oversee remote operations of other homestays, including coordinating with caretakers and addressing any issues that arise. - Conduct periodic checks on other properties to ensure adherence to quality standards and guest satisfaction. 3. **Caretaker Management:** - Supervise and manage caretakers at multiple homestay locations, providing guidance and support as needed. - Coordinate caretaker schedules, tasks, and responsibilities to ensure smooth operations at all properties. - Conduct training sessions for caretakers to uphold service standards and enhance guest experiences. 4. **Communication and Availability:** - Maintain constant availability to address guest inquiries and emergencies via phone, email, or messaging platforms. - Communicate regularly with caretakers to provide updates, instructions, and feedback on homestay operations. - Act as a liaison between guests, caretakers, and management to facilitate seamless communication and resolution of issues. 5. **Basic Computing and Reporting:** - Utilize basic computing skills to manage reservations, update guest information, and generate reports as required. - Maintain accurate records of guest interactions, payments, and operational activities using software tools and spreadsheets. **Qualifications:** 1. **Hospitality Experience:** Previous experience in hospitality_ is preferable _, guest services, or property management is preferred, with a strong focus on delivering exceptional guest experiences. 2. **Leadership Skills:** Ability to effectively lead and manage remote teams, including caretakers, and provide clear guidance and support to ensure operational excellence. 3. **Organizational Skills:** Strong organizational abilities to manage multiple homestays, schedules, and tasks efficiently, with attention to detail and accuracy. 4. **Communication Skills:** Excellent verbal and written communication skills to interact professionally with guests, caretakers, and team members, and convey information clearly and effectively. 5. **Flexibility and Adaptability:** Willingness to work flexible hours, including weekends and holidays, and travel to other homestays as needed for checks or emergencies. 6. **Problem-Solving Abilities:** Resourcefulness and quick thinking to resolve guest issues and operational challenges promptly, ensuring guest satisfaction and retention. If you possess the required experience, skills, and dedication to provide exceptional guest experiences and manage homestay operations effectively, we invite you to apply for the role of Guest Experience & Homestay Operations Coordinator. Job Types: Full-time, Permanent, Fresher Pay: \xe2\x82\xb99,000.00 - \xe2\x82\xb915,000.00 per month Schedule:

• Day shift
• Weekend availability

Supplemental pay types:

• Yearly bonus

Education:

• Diploma (Required)

Work Location: In person Expected Start Date: 01/07/2024