Job Description

Job Summary: As a Front Desk Receptionist at The Trishala Vilas, Ranakpur, you will be the first point of contact for our guests, providing exceptional service to ensure a memorable stay. You will handle guest check-ins and check-outs, answer inquiries, and manage reservations, contributing to a welcoming and efficient front desk operation.

Key Responsibilities:

• Guest Services:
• Greet and welcome guests with a friendly and professional demeanor.
• Handle guest check-ins and check-outs efficiently.
• Assist guests with inquiries and provide information about hotel services, local attractions, and travel directions.
• Address and resolve guest complaints or issues promptly and courteously.
• Reservations and Bookings:
• Manage room reservations, cancellations, and modifications.
• Ensure accurate input of guest information and booking details into the hotel management system.
• Coordinate with other departments to fulfill special guest requests and preferences.
• Administrative Duties:
• Answer and direct incoming phone calls.
• Handle cash, credit card transactions, and maintain accurate financial records.
• Maintain the cleanliness and organization of the front desk area.
• Security and Safety:
• Monitor and report any suspicious activities or security concerns.
• Ensure compliance with hotel policies, procedures, and safety regulations.

Working Conditions:

• Front desk receptionists typically work in a well-lit, comfortable indoor environment.
• The role may require standing for extended periods and occasional lifting of light luggage.

If you are a friendly, customer-focused individual with a passion for hospitality, we invite you to apply for the Front Desk Receptionist position at The Trishala Vilas, Ranakpur. Join our team and help us provide an exceptional experience for our guests!

Job Types: Full-time, Fresher, Internship
Contract length: 3 months

Pay: ?9,000.00 - ?16,000.00 per month

Benefits:

• Commuter assistance
• Food provided
• Internet reimbursement
• Paid sick time

Schedule:

• Day shift
• Evening shift
• Morning shift

Supplemental pay types:

• Commission pay
• Performance bonus

Work Location: In person