Job Description

1. Guest Check-In and Check-Out:

Welcome guests upon arrival and assist with the check-in process.

Collect necessary information, such as identification and payment details.

Provide room keys/cards and instructions on hotel amenities and policies.

Facilitate smooth and efficient check-out procedures, including billing and settling payments.

2. Reservations Management:

Handle reservation inquiries via phone, email, or in-person.

Assist guests with booking accommodations, ensuring accuracy and efficiency.

Maintain updated records of room availability and guest preferences.

Manage last-minute bookings and cancellations effectively.

3. Customer Service and Assistance:

Address guest inquiries, requests, and concerns promptly and courteously.

Provide information about hotel services, facilities, and local attractions.

Handle complaints and resolve issues to ensure guest satisfaction.

Anticipate guest needs and strive to exceed their expectations.

4. Cash Handling and Accounting:

Process payments, including cash, credit/debit cards, and other forms of payment.

Balance cash drawers and reconcile transactions accurately.

Generate reports on daily revenue and occupancy rates.

Follow hotel policies and procedures for handling financial transactions securely.

5. Front Desk Operations:

Maintain a tidy and organized front desk area.

Keep inventory of supplies, such as room keys, stationery, and promotional materials.

Operate computerized reservation and property management systems proficiently.

Coordinate with other hotel departments to fulfill guest requests and ensure smooth operations.

6. Safety and Security:

Monitor the lobby and public areas to ensure a safe and secure environment.

Handle emergencies and follow established protocols for guest safety.

assist with evacuations or other critical situations.

7. Communication and Collaboration:

Communicate effectively with guests, colleagues, and management.

Collaborate with housekeeping, maintenance, and other departments to address guest needs and maintain cleanliness and functionality of facilities.

Relay relevant information to incoming shifts to ensure continuity of service.

Hotel front desk employees play a crucial role in providing exceptional hospitality and ensuring a positive guest experience. Their professionalism, attentiveness, and problem-solving skills contribute significantly to the overall success of the hotel.

Job Types: Full-time, Permanent

Pay: ?10,000.00 - ?12,000.00 per month

Benefits:

• Food provided
• Health insurance
• Provident Fund

Schedule:

• Day shift
• Morning shift
• Night shift
• Rotational shift

Supplemental pay types:

• Performance bonus

Work Location: In person