Job Description

Job Summary:

The position of a Customer Support Representative at Trend Works plays a pivotal role in creating a welcoming and efficient environment for customers and guests. They serve as the initial point of contact, ensuring smooth daily operations and a positive experience for all visitors. This position requires excellent interpersonal skills and adaptability in a dynamic coworking environment.

Key Responsibilities:

Customer and Guest Engagement:

Warmly welcome customers, guests, and visitors as they enter the space. Provide information about services and amenities Foster a sense of community by facilitating introductions and connections among clients.

Collect and share feedback from customers to improve their experience.

Reception and Communication:

Maintain clear and effective communication channels with clients and coworkers.

Coordinate and maintain strong relationships with external vendors to

ensure timely delivery of services and resolve any vendor-related issues

promptly.

Answer phone calls and emails professionally and promptly. Maintain clear and effective communication channels with clients and
coworkers.

Coordinate and maintain strong relationships with external vendors to
ensure timely delivery of services and resolve any vendor-related issues

promptly.

Access and Security:

Ensure secure access to the premises through key cards or access codes. Monitor entry and exit to maintain a safe and secure environment. Assist in handling access issues and addressing security concerns.

Space Management:

Manage reservations for meeting rooms, workstations, and private offices.

Oversee the allocation of workspace, ensuring a smooth check-in and check-out process.

Maintain an organised and clean reception area and common spaces.

Administrative Support:

Assist with administrative tasks, including mail and package handling, photocopying, and document Manage client-related administrative tasks, such as billing inquiries and clientship renewals. Keep records of the space usage and occupancy.

Technology and Equipment:

Familiarise clients with technology resources, such as printers, scanners, and audiovisual equipment. Troubleshoot basic technical issues and assist customers with connectivity.

Ensure all equipment and amenities are in good working order.

Qualifications:

? Previous experience of minimum 2-3 years in hotel industry, hospitality, or a similar role is preferred.

? Strong interpersonal and communication skills.

? Ability to multitask and prioritise in a fast-paced environment.

? Positive and professional attitude with a customer-centric approach.

? Flexibility in adapting to changing coworking space dynamics.

? Knowledge of the industry and trends is advantageous.

Job Type: Full-time

Pay: Up to ?30,000.00 per month

Benefits:

Health insurance Provident Fund
Schedule:

Day shift
Work Location: In person