Job Description

A front desk job typically involves working at the reception or front office of an organization, serving as the first point of contact for visitors, clients, or customers. The primary responsibilities of someone in a front desk role may vary depending on the specific industry or organization, but common duties include:

Greeting Visitors and Guests: Welcoming and assisting visitors, clients, or customers as they enter the premises.
Providing a positive and professional first impression.

Answering Phone Calls: Handling incoming phone calls and directing them to the appropriate department or person.
Taking messages and providing information as needed.

Administrative Tasks: Performing various administrative duties such as managing appointments, scheduling meetings, and handling correspondence.
Maintaining organized records and databases.

Customer Service: Assisting clients or customers with inquiries, providing information, and addressing their concerns.
Ensuring a high level of customer satisfaction.

Handling Mail and Deliveries: Receiving, sorting, and distributing mail and packages.
Managing courier services and coordinating deliveries.

Maintaining the Reception Area: Keeping the reception area clean, organized, and presentable.
Managing and restocking office supplies.

Security and Access Control: Monitoring and controlling access to the premises.
Issuing visitor badges and ensuring security protocols are followed.

Multi-tasking: Managing multiple tasks simultaneously, such as handling phone calls, welcoming visitors, and managing administrative duties.

Communication Skills: Effective communication with both internal staff and external visitors.
Professional and courteous communication in person, over the phone, and via email.

Problem-Solving: Addressing and resolving issues or challenges that may arise at the front desk.
Redirecting inquiries to appropriate departments or personnel.

Technology Skills: Proficiency in using office equipment, such as telephones, fax machines, and computer systems.
Knowledge of basic software applications for scheduling and record-keeping.

Front desk roles are crucial in creating a positive and welcoming atmosphere within an organization. The job often requires excellent interpersonal skills, organizational abilities, and the ability to handle various tasks efficiently.

Job Type: Full-time

Pay: ?12,086.00 - ?23,062.68 per month

Schedule:

• Day shift
• Morning shift
• Rotational shift

Work Location: In person