Job Description

We have a prestigious three star hotel renowned for its exceptional service and commitment to guest satisfaction. Nestled in the heart of Mathura , we offer luxurious accommodations and a warm, welcoming atmosphere that makes every guest feel at home.

Job Overview:
We are seeking a dynamic and customer-focused individual to join our team as a Front Desk Executive. As the first point of contact for our guests, the Front Desk Executive plays a crucial role in ensuring a positive guest experience from check-in to check-out.

Responsibilities:

• Greet and welcome guests in a friendly and professional manner upon their arrival.
• Manage the check-in and check-out process efficiently, ensuring accuracy in guest information and billing.
• Handle guest inquiries, requests, and complaints promptly and courteously.
• Provide information about hotel facilities, services, and local attractions to guests.
• Assist guests with reservations, both over the phone and in person.
• Maintain a neat and organized front desk area, including keeping supplies stocked and equipment functioning properly.
• Collaborate with other hotel departments to ensure seamless guest service delivery.
• Uphold hotel policies and procedures to ensure the safety and security of guests and their belongings.
• Handle cash and credit card transactions accurately and securely.

Requirements:

• Previous experience in a customer service or hospitality role preferred.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and work efficiently in a fast-paced environment.
• Proficiency in using computer software, including reservation and point-of-sale systems.
• Flexibility to work various shifts, including weekends and holidays.
• A positive attitude and a passion for delivering exceptional guest experiences.

Benefits:

• Competitive salary commensurate with experience.
• Opportunities for career advancement and professional development.
• Employee discounts on hotel stays and dining .

How to Apply:
If you are enthusiastic about providing top-notch customer service and thrive in a hospitality environment, we would love to hear from you!

Job Type: Full-time

Pay: ?12,000.00 - ?16,000.00 per month

Benefits:

• Food provided

Schedule:

• Day shift
• Morning shift
• Night shift
• Rotational shift
• Weekend availability

Experience:

• total work: 2 years (Preferred)

Work Location: In person