Job Description

Job Title : Front Desk Receptionist

Company : Dr. Kamini Rao Hospitals (https://drkaminiraohospitals.com/)

Location : Bangalore Kumara park

Department : Billing / Reception

Reports to : Hospital Manager

Job Summary

The Front Desk Receptionist at Dr. Kamini Rao Hospitals serves as the first point of contact for patients and visitors. This role requires a professional, courteous, and empathetic individual who ensures smooth communication and coordination within the hospital. The ideal candidate will maintain confidentiality, demonstrate excellent customer service, and possess a keen attention to detail.

Key Responsibilities :

Patient Interaction:

• Greet patients and visitors warmly, ensuring a welcoming environment.
• Register patients and assist with completing necessary forms.
• Schedule appointments and manage the hospital's appointment calendar.
• Provide information about services, policies, and procedures in a clear and respectful manner.

Telephone Management:

• Answer and direct phone calls promptly and professionally.
• Respond to inquiries regarding appointments, consultations, and hospital services.

Administrative Support:

• Maintain and update patient records in the hospital's management system.
• Process payments, issue receipts, and handle billing queries.
• Coordinate with medical and administrative staff for smooth operations.

Facility Management:

• Monitor the front desk area to ensure cleanliness and organization.
• Ensure that information brochures and materials are up-to-date and well-stocked.

Compliance and Confidentiality:

• Adhere to hospital policies, procedures, and privacy regulations.
• Handle sensitive information with utmost discretion.

Qualifications and Skills:

• Educational Requirements: High school diploma or equivalent; a degree/diploma in hospitality or administration is a plus.
• Experience: 1-3 years of experience in a similar role, preferably in a healthcare or fertility setting.
• Technical Skills: Proficiency in MS Office (Word, Excel) and familiarity with hospital management software.
• Interpersonal Skills:
• Strong communication and active listening skills.
• Empathetic and patient-focused demeanor.
• Ability to handle stressful situations calmly and efficiently.
• Organizational Skills: Exceptional multitasking abilities and attention to detail.

Compensation :

• Competitive salary based on experience.

How to Apply :

Interested candidates should send their resume and a cover letter hr@medlineacademics.com / shridevi@medlineacademics.com or apply through this job post.

Job Type: Full-time

Benefits:

• Paid sick time

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus

Work Location: In person