Job Description

• Guest relationship with enough knowledge to handle multiple software's
• Overall responsibility of the day to day operations
• Provide exceptional guest service to all internal & external guests.
• Leadership and management of staff, to include hiring, daily direction, discipline, scheduling, coaching, and terminating of staff.
• Responsible for ordering, inventory, merchandising and daily sales operations of the Spa retail merchandise.
• Implement unique guest experiences in services and ensure policies/procedures are followed, providing leadership, clear direction & assist staff on a daily basis.
• Hold Quarterly "Huddles" to keep staff up to date on all aspects of operation.
• Responsible for scheduling and reviewing service provider's daily schedules.
• Interact with team members to ensure development/implementation of quality services that meet guidelines. Monitor and review employee's performance regularly and provide required guidance.
• Responsible for handling all customer challenges appropriately as needed.
• Participate in all required trainings and implement practices taught.
• Ensure all areas of the are kept clean and well maintained at all times.
• Group coordinator and department liaison. Coordinate Monthly Specials/Social Media promotions with Marketing Team.
• Ensure all goals are met and all programs implemented successfully
• Manage expenses based on budgeted guidelines and business volumes to include payroll and staffing levels.
• Perform regular inventory of and maintain and organize appropriate par level of supplies.

Job Types: Full-time, Fresher

Pay: ?12,000.00 - ?18,000.00 per month

Schedule:

• Morning shift

Supplemental Pay:

• Overtime pay
• Performance bonus
• Yearly bonus

Experience:

• total work: 1 year (Preferred)

Work Location: In person