Front Desk Receptionist
Year Bengaluru, Karnataka, India
Job Description
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Responsible for the successful day-to-day operations of wellness center. Maintaining a high level of quality service to maximize the guest experience. Assist with the continued development of staff, services, and products while implementing Spa operational goals, policies, and procedures.Essential Functions:
- Guest relationship with enough knowledge to handle multiple software's
- Overall responsibility of the day to day operations
- Provide exceptional guest service to all internal & external guests.
- Leadership and management of staff, to include hiring, daily direction, discipline, scheduling, coaching, and terminating of staff.
- Responsible for ordering, inventory, merchandising and daily sales operations of the Spa retail merchandise.
- Implement unique guest experiences in services and ensure policies/procedures are followed, providing leadership, clear direction & assist staff on a daily basis.
- Hold Quarterly Huddles to keep staff up to date on all aspects of operation.
- Responsible for scheduling and reviewing service providers daily schedules.
- Interact with team members to ensure development/implementation of quality services that meet guidelines. Monitor and review employees performance regularly and provide required guidance.
- Responsible for handling all customer challenges appropriately as needed.
- Participate in all required trainings and implement practices taught.
- Ensure all areas of the are kept clean and well maintained at all times.
- Group coordinator and department liaison. Coordinate Monthly Specials/Social Media promotions with Marketing Team.
- Ensure all goals are met and all programs implemented successfully
- Manage expenses based on budgeted guidelines and business volumes to include payroll and staffing levels.
- Perform regular inventory of and maintain and organize appropriate par level of supplies.
- Day shift
- Commission pay
- Performance bonus
- 12 (Preferred)
- total work: 1 year (Preferred) or Fresher
- Kannada(Preferred)
- English (Preferred)
- Bengaluru, Karnataka (Required)
- Bengaluru, Karnataka: Relocate before starting work (Required)
- Day shift
- Rotational shift
- Day shift
- Morning shift
- Performance bonus
- total work: 1 year (Preferred)
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Job Detail
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Job IdJD3330951
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationBengaluru, Karnataka, India
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EducationNot mentioned
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ExperienceYear