Job Description

he Front Office Receptionist at [Dental Office Name] is the first point of contact for patients and plays a crucial role in creating a welcoming and efficient environment. This role involves a range of administrative tasks, including managing patient interactions, handling scheduling, and supporting the dental team to ensure smooth office operations.

Key Responsibilities:1. Patient Interaction:

• Greet Patients: Welcome patients as they enter the office and provide them with the necessary forms.
• Answer Inquiries: Respond to phone calls, emails, and in-person inquiries about services, appointments, and office policies.
• Manage Patient Records: Update and maintain patient information in the electronic health record (EHR) system.
• Handle Appointments: Schedule, reschedule, and confirm patient appointments. Manage the appointment calendar to optimize the dentist's time and resources.

2. Administrative Duties:

• Check-In/Check-Out: Facilitate patient check-ins and check-outs, ensuring that all required documentation is completed.
• Billing and Payments: Process insurance claims, handle patient billing, and manage payments. Explain treatment plans, costs, and insurance coverage to patients.
• Insurance Verification: Verify patient insurance eligibility and benefits, and obtain pre-authorizations for dental procedures.
• Maintain Office Supplies: Monitor and order office supplies as needed to keep the front office running smoothly.

3. Coordination with Dental Team:

• Assist the Dental Team: Communicate with dentists, hygienists, and dental assistants to ensure that the daily schedule runs efficiently.
• Prepare Patient Charts: Ensure that patient charts are ready for the dental team before appointments.
• Manage Patient Flow: Help manage patient flow in the office to minimize wait times and enhance the overall patient experience.

4. Office Maintenance:

• Maintain Cleanliness: Ensure that the reception area and waiting room are clean, organized, and welcoming.
• Update Office Policies: Keep up-to-date with office policies, procedures, and best practices for patient care and confidentiality.

5. Compliance and Confidentiality:

• HIPAA Compliance: Adhere to HIPAA regulations and maintain patient confidentiality at all times.
• Follow Protocols: Ensure that all practices comply with dental regulations and office protocols.

Job Type: Full-time

Pay: ?14,000.00 - ?18,000.00 per month

Benefits:

• Provident Fund

Schedule:

• Day shift

Supplemental pay types:

• Overtime pay
• Performance bonus

Experience:

• RECEPTIONIST: 1 year (Required)

Work Location: In person