Job Description

Job Title: Front Office Specialist

Company Overview:

Bhuvana Group is a distinguished real estate company committed to crafting extraordinary property developments that redefine contemporary living. With a focus on innovation and quality, we take pride in creating spaces that elevate the standard of modern living. Our dedication to excellence has positioned us as a prominent player in the real estate industry.

Position: Front Office Specialist

Job Summary:

As a Front Office Manager in the real estate sector, you will oversee the front office operations, ensuring exceptional customer service and efficient administrative support. Your role is vital in creating a welcoming environment and facilitating smooth interactions between clients, visitors, and the real estate team.

Responsibilities:

1. Leadership and Supervision:

• Supervise and manage the front office staff, including receptionists and administrative assistants.
• Conduct regular training sessions and performance evaluations for front office personnel.
• Develop and implement standard operating procedures for front office operations.
• Customer Service Excellence:
• Ensure that all visitors and clients receive a warm welcome and professional service.
• Address and resolve customer complaints and concerns promptly and effectively.
• Maintain a high standard of customer service to enhance client satisfaction and loyalty.
• Administrative Management:
• Oversee the management of the reception area, ensuring it is clean, organized, and well-stocked with necessary supplies.
• Coordinate the scheduling of appointments and meetings for real estate agents and executives.
• Maintain accurate records of client interactions, appointments, and other relevant information.
• Operational Efficiency:
• Implement and monitor office systems and procedures to enhance operational efficiency.
• Manage the front office budget, including expenses related to supplies, equipment, and maintenance.
• Ensure compliance with company policies and procedures.
• Communication and Coordination:
• Serve as a liaison between clients, visitors, and real estate agents, facilitating effective communication and coordination.
• Collaborate with other departments to ensure seamless operations and client satisfaction.
• Provide regular reports and updates to the General Manager or Property Manager.
• Technology and Tools:
• Utilize office management software and tools to streamline front office operations.
• Ensure that front office equipment, such as phones, computers, and printers, are functioning properly.
• Education: Bachelor's degree in Business Administration, Hospitality Management, or a related field.

Personal Attributes: Professional appearance and demeanor.

• Customer-focused mindset with a passion for delivering high-quality service.
• Detail-oriented and proactive approach to problem-solving.
• Strong work ethic and reliability.
• Experience: Minimum of 3-5 years of experience in a front office or administrative role, preferably in the real estate sector, with at least 2 years in a supervisory or managerial position.
• Skills:
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Proficiency in office management software and tools.
• Exceptional organizational and multitasking skills.
• Ability to handle stressful situations with professionalism and composure.

Job Type: Full-time

Pay : ?15,000.00 - ?20,000.00 per month

Language: - English (Required) / Telugu / Hindi

Ability to Commute: Kompally , Hyderabad, Telangana

•Speak with the employer• +91 9091099998.

Job Types: Full-time, Permanent

Pay: ?15,000.00 - ?35,000.00 per month

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus

Ability to commute/relocate:

• Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Preferred)

Experience:

• Real estate sales: 2 years (Required)
• Receptionist: 2 years (Required)
• Telemarketing: 2 years (Required)

Application Deadline: 10/08/2024
Expected Start Date: 10/08/2024