Job Description

As the Front Desk Manager at StemRx Hospital & Research Centre, you will play a pivotal role in ensuring the smooth functioning of our front desk operations. You will be responsible for managing the reception area, supervising front desk staff, and ensuring exceptional customer service for all patients, visitors, and staff.

Responsibilities:

Supervision and Training:

Oversee the front desk team, including receptionists and administrative staff. Provide training, guidance, and support to front desk personnel to ensure efficient and professional service delivery. Conduct regular performance evaluations and provide feedback for improvement.

Customer Service:

Ensure a welcoming and hospitable environment for all patients, visitors, and staff. Address inquiries, complaints, and concerns promptly and courteously. Monitor customer service standards and implement improvements as needed.

Appointment Scheduling and Coordination:

Manage appointment scheduling and ensure optimal utilization of resources. Coordinate with medical staff to schedule appointments and ensure timely follow-up. Monitor appointment calendars and make adjustments as necessary.

Administrative Support:

Oversee administrative tasks such as patient registration, billing inquiries, and insurance verification. Maintain accurate records of patient information and appointments. Assist with general office duties as needed.

Facility Maintenance:

Ensure the cleanliness and organization of the reception area and surrounding facilities. Coordinate with housekeeping staff to address any maintenance issues promptly.

Compliance and Security:

Ensure compliance with all hospital policies, procedures, and regulations. Implement security measures to safeguard hospital property and ensure the safety of staff and visitors.
Job Types: Full-time, Permanent

Pay: ?16,000.00 - ?25,000.00 per month

Benefits:

Paid sick time Paid time off
Schedule:

Day shift
Supplemental Pay:

Performance bonus Yearly bonus
Education:

Bachelor's (Preferred)
Experience:

total work: 2 years (Required)
Language:

English (Required)
Work Location: In person

Application Deadline: 24/04/2025
Expected Start Date: 05/05/2025