Job Description

u Greet patient and visitors with a welcoming and professional demeanour.

u Manage phone calls and correspondence, directing inquiries to the appropriate departments.

u Conduct tele calling campaigns to schedule appointments and follow up with patients.

u Convert inquiries into appointments and ensure high conversion rates.

u Maintain accurate records of patient appointments and stock inventory.

u Handle patient queries efficiently, especially related to hearing aid issues.

u Coordinate with Audiologist and team members to ensure smooth patient flow and service delivery.

u MS Office, MS Word, and Excel proficiently for documentation and reporting tasks.

u Build and maintain strong relationships with patients and their families. - Ensure the reception area is clean, organized, and well-maintained.

u Minimum of 2 years of experience in customer support or reception roles, preferably in a healthcare setting is an extra addon.

u Proficiency in MS Office, MS Word, and Excel for documentation and reporting.

u Strong interpersonal and communication skills with a focus on customer service excellence.

u Ability to handle multiple tasks simultaneously and prioritize effectively.

u Quick learner with the ability to adapt to clinic procedures and patient needs.

u Knowledge of hearing aid issues and related patient queries is a plus.

Job Type: Full-time

Pay: ?10,000.00 - ?16,000.00 per month

Schedule:

• Day shift

Supplemental pay types:

• Overtime pay

Education:

• Diploma (Preferred)

Experience:

• total work: 1 year (Preferred)

Language:

• English (Preferred)
• Hindi (Preferred)

Work Location: In person