Job Description

: Front Office Executive

Position Title - FRONT OFFICE EXECUTIVE

Level - EXECUTIVE

Location -Valsad

Added advantages for Female-applicants from local Gujarat (or ready to relocate at Valsad Gujarat)

Woods Hospitality, Valsad

Job Summary:-

We are seeking a dynamic and guest-oriented Front Office Executive to join our team at Woods Hospitality, Valsad. The ideal candidate will be responsible for providing exceptional guest service, ensuring smooth check-in and check-out processes, and contributing to the overall guest experience.

Responsibilities:-

Greet and welcome guests upon arrival, creating a warm and inviting atmosphere.

Handle guest inquiries and requests promptly and efficiently.

Assist with reservations, cancellations, and modifications.

Developing and implementing strategies to target eco-conscious travelers and corporate clients seeking sustainable options.

Leveraging the hotel's eco-friendly initiatives to create compelling sales pitches and marketing materials.

Partnering with industry associations and organizations focused on sustainable tourism.

Identifying and pursuing opportunities within the wellness and retreat market segments.

Process guest check-ins and check-outs accurately and timely.

Handle cash and credit card transactions.

Maintain accurate guest records and information.

Coordinate with other departments to ensure guest satisfaction.

Resolve guest complaints and issues in a professional and timely manner.

Up sell hotel amenities and services.

Maintain a clean and organized front desk area.

Qualifications:-

Previous experience in the hospitality industry, preferably in a front office role.

Excellent communication and interpersonal skills.

Strong customer service orientation.

Ability to work effectively under pressure and handle multiple tasks simultaneously.

Attention to detail and organizational skills. Proficiency in computer systems and property management software. Flexibility to work various shifts, including weekends and holidays.

Job Type: Full-time

Benefits:

• Food provided

Schedule:

• Day shift
• Morning shift

Work Location: In person

Application Deadline: 31/12/2024
Expected Start Date: 01/01/2025