Job Description

: Front Desk Executive
Location: Shalom Backpackers Hostel
Department: Front Desk Operations

Role Overview:

As a Front Desk Executive at Shalom Backpackers Hostel, you will be the face of our community-driven brand, ensuring smooth hostel operations and delivering exceptional guest experiences. This multifaceted role combines hospitality management, sales, quality assurance, guest relations, and accounts management, creating a dynamic and rewarding environment.

Key Responsibilities:Clause A: Front Desk Management

• Guest Operations
• Handle check-in and check-out formalities seamlessly, ensuring an excellent first and last impression.
• Provide a comprehensive briefing on hostel structure, amenities, and community activities.
• Hostel Operations
• Oversee hostel management, including repairs and maintenance (R&M), staffing, and subscription services.
• Proficiently manage front desk software and guest-related bookkeeping.
• Policy & Communication
• Understand and adhere to company policies while ensuring clear communication across teams and guests.

Clause B: Sales Generation

• Sales Channels
• Gain expertise in various sales channels to maximize bookings and ancillary revenue.
• Street Smartness
• Use creative and practical approaches to identify opportunities and drive sales growth.

Clause C: Quality Management

• Quality Assurance
• Maintain the highest quality standards across seven parameters: cleanliness, staff, comfort, value for money, facilities, amenities, and location.
• Staff Oversight
• Regularly monitor the performance of housekeeping and other staff to ensure operational excellence.

Clause D: Guest Relations

• Community Building
• Foster a 'Be a Friend' attitude, embodying the Shalom Backpackers community culture.
• Feedback & Reviews
• Actively engage with guests to gather feedback, address concerns, and exceed expectations.
• Street Smartness
• Use resourcefulness to ensure customer satisfaction, even in challenging situations.

Clause E: Accounts Management

• Bookkeeping
• Maintain accurate financial records through EZEE and Day Book software.
• Financial Reporting
• Prepare timely financial reports for management.
• Cash Handling
• Manage cash transactions and ensure the smooth functioning of payment portals.

Skills & Qualifications:

• Bachelor's degree in Hospitality Management, Business Administration, or a related field (preferred).
• Proficiency in front desk management software (e.g., EZEE).
• Strong interpersonal and communication skills.
• Ability to multitask and work under pressure in a fast-paced environment.
• A guest-centric attitude with a passion for creating memorable experiences.
• Attention to detail and organizational skills.
• Street-smart and solution-oriented personality.

Why Join Shalom Backpackers?

• Be a part of India's most vibrant backpacker community.
• Opportunity to grow in a dynamic, people-focused environment.
• Enjoy the perks of a traveler-friendly workplace with modern amenities.

Apply now and be a part of the Shalom Backpackers family!

Job Types: Full-time, Permanent, Fresher

Pay: ?11,059.39 - ?15,000.00 per month

Benefits:

• Food provided

Schedule:

• Day shift
• Morning shift
• Night shift
• Rotational shift
• Weekend availability

Supplemental Pay:

• Performance bonus

Education:

• Diploma (Preferred)

Experience:

• total work: 1 year (Preferred)

Language:

• English (Preferred)
• Hindi (Preferred)

Work Location: In person