Job Description

Front Desk Executive -

Position: Front Desk Executive
Location: Andheri, Thane, Dadar (as per requirement)
Company: KlickIT Solutions

Key Responsibilities:

• Customer Handling:
• Greet and welcome customers with a friendly attitude.
• Understand and address customer inquiries related to repairs and services for Apple, Bose, Dell, Asus, and other supported brands.
• Provide accurate information about services, warranties, and repair timelines.
• Appointment Management:
• Manage and schedule customer appointments for drop-offs and pickups.
• Ensure smooth coordination between onsite service teams and service centers.
• Documentation & Billing:
• Maintain detailed records of service requests and transactions in the system.
• Generate and issue bills, receipts, and service agreements.
• Coordination & Communication:
• Coordinate with service technicians to update customers about the status of their devices.
• Communicate any delays or additional charges to customers in a professional manner.
• Service Promotion:
• Inform customers about ongoing offers, AMC services, and additional repair options like chip-level repairs or OEM spare upgrades.
• Promote pickup and drop services for convenience.
• Reception Management:
• Keep the front desk area organized and presentable.
• Handle incoming calls, emails, and walk-in inquiries.

Requirements:

• Education: Minimum HSC/Graduate in any field.
• Experience: Prior experience in a front desk or customer-facing role preferred.
• Skills:
• Excellent communication and interpersonal skills.
• Basic computer proficiency for billing and record-keeping.
• Ability to multitask and stay organized.
• Languages: Fluency in English, Hindi, and Marathi preferred.

What We Offer:

• A dynamic and supportive work environment.
• Opportunities to learn about the IT repair and service industry.
• Competitive salary with additional performance incentives.
• Career growth opportunities in a growing company.

This position plays a crucial role in ensuring customer satisfaction and smooth operations at KlickIT Solutions service centers. Join us to be a part of a team that values quality and customer-first service!

Job Type: Full-time

Pay: ?15,000.00 - ?25,000.00 per month

Benefits:

• Leave encashment
• Paid sick time
• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Yearly bonus

Education:

• Diploma (Preferred)

Experience:

• total work: 2 years (Preferred)

Language:

• English (Preferred)
• Hindi (Preferred)

Work Location: In person

Application Deadline: 28/11/2024
Expected Start Date: 01/12/2024