Job Description

: Front Desk Executive - FitClub

Position: Front Desk Executive
Location: Golf Course Gurgaon

About Fitclub:
Fitclub is a premier fitness facility committed to providing a welcoming environment, exceptional customer service, and top-notch fitness programs. We're looking for a dynamic and personable Front Desk Executive to be the face of our gym and create an outstanding experience for our members.

Key Responsibilities:

Member Reception:

• Greet members and visitors with a warm and friendly demeanor.
• Handle check-ins, sign-ups, and inquiries professionally.

Customer Support:

• Provide information about memberships, fitness programs, and schedules.
• Address member concerns and escalate issues as needed.

Administrative Duties:

• Manage phone calls, emails, and appointment bookings.
• Maintain accurate records of member details and transactions.

Facility Management:

• Ensure the reception area is clean, organized, and presentable at all times.
• Coordinate with housekeeping and maintenance staff for any facility needs.

Sales Assistance:

• Promote membership plans, renewals, and special offers.
• Assist in achieving monthly sales targets.

Team Collaboration:

• Work closely with trainers, managers, and other staff to ensure smooth operations.

Qualifications:

• High school diploma or equivalent (Bachelor's degree preferred).
• Prior experience in customer service or a similar role is an advantage.
• Excellent communication and interpersonal skills.
• Proficiency in MS Office and basic computer skills.
• Positive attitude, energetic, and a passion for fitness is a plus!

Job Type: Full-time

Pay: ?25,000.00 - ?30,000.00 per month

Schedule:

• Day shift
• Evening shift
• Morning shift

Application Question(s):

• What is your in hand salary?

Experience:

• Front desk: 1 year (Required)

Language:

• English (Required)

Location:

• Gurugram, Haryana (Required)

Work Location: In person