Job Description

Client Service Executive - Golf Course Road Branch

About FitClub

FitClub is a premium fitness destination committed to helping individuals achieve their health and wellness goals. As part of the Bellator Group, we pride ourselves on delivering exceptional service, cutting-edge facilities, and a vibrant fitness community.



We are excited to announce the opening of our new branch on Golf Course Road, Gurgaon, and we are seeking a professional and energetic Client Service Executive to join our growing team. As the first point of contact for members and guests, you'll play a key role in creating a welcoming environment, ensuring smooth operations, and connecting members with the right services and team members.

Key Responsibilities

Front Desk Operations:

Greet members and guests warmly, ensuring a positive first impression.

Manage check-ins, provide information about services, and enforce facility policies.

Membership Assistance:

Address inquiries about memberships, programs, and promotions.

Support new member sign-ups, renewals, and account management.

Customer Support:

Handle client questions, concerns, and complaints professionally and efficiently.

Escalate issues to relevant team members when necessary.

Facility Management:

Maintain a clean and organized reception area.

Ensure promotional materials and supplies are readily available.

Appointment Scheduling:

Assist members in booking personal training sessions, classes, or other services.

Payment Processing:

Process membership payments and manage billing inquiries.

Update account information as needed.

Sales Coordination:

Connect potential members with the sales team to discuss membership options.

Support lead generation by sharing insights about member inquiries and interests.

Promotions and Upselling:

Inform members about special offers, events, and services.

Encourage upselling opportunities to enhance the client experience.

Client Engagement:

Build relationships with members to encourage loyalty and retention.

Provide personalized support and assistance as needed.

Team Collaboration:

Work closely with sales, fitness trainers, and other departments to ensure exceptional service.

Skills & Qualifications

Exceptional communication and interpersonal skills.

Professional demeanor with a customer-focused attitude.

Experience in customer service or hospitality is a plus.

Strong organizational and multitasking abilities.

Proficiency in administrative tasks and payment systems.

A passion for health and fitness is highly valued.

Benefits

Competitive salary with performance-based incentives.

Complimentary access to FitClub facilities and wellness programs.

Career development opportunities in the fitness industry.

Be part of a dynamic, health-conscious team at our new branch.

Job Type: Full-time

Pay: ?25,000.00 - ?30,000.00 per month

Schedule:

• Day shift
• Evening shift
• Morning shift

Supplemental Pay:

• Performance bonus

Application Question(s):

• How much is your in hand salary right now?

Experience:

• fitness sales: 1 year (Required)

Location:

• Gurugram, Haryana (Required)

Work Location: In person