Front Desk Executive
Job Description
Industry Preferred: IT / Software Product/ Computer Hardware/ Telecom
:
• Research and identify solutions to software and hardware issues
• Diagnose and troubleshoot technical issues of any apple product.
• Ask customers targeted questions to quickly understand the root of the problem
• Talk clients through a series of actions, either via phone, email or chat, until theyvesolved a technical issue
• Properly escalate unresolved issues to appropriate internal teams (e.g. softwaredevelopers)
• Provide prompt and accurate feedback to customers
• Refer to internal database or external resources to provide accurate tech solutions
• Ensure all issues are properly logged
• Follow up with clients to ensure their IT systems are fully functional aftertroubleshooting
• Prepare accurate and timely reports
KRAs:
- Customer Support
- Customer Handling
- Query Resolution
- Technical Support
Key Account Management.Desired Profile:
• Should have excellent communication and presentation skills.
• Ability to understand customer queries.
Job Type: Full-time
Pay: ?12,000.00 - ?17,000.00 per month
Ability to commute/relocate:
• Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
• Must have ios & Mac knowledge.
Education:
• Diploma (Preferred)
Experience:
• total work: 1 year (Preferred)
Language:
• English (Preferred)
• Hindi (Preferred)
MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD3546211
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Contract
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationGJ, IN, India
-
EducationNot mentioned
-
ExperienceYear