Job Description

Key Responsibilities :

• Patient Registration and Documentation :
• Register incoming patients promptly and accurately in the hospital's management system.
• Maintain and update patient records as per hospital protocols.
• Collect and verify patient details, insurance, or payment information.
• Patient Care and Support :
• Greet and guide patients to the appropriate consultation rooms or waiting areas.
• Address patient inquiries, concerns, and complaints with professionalism.
• Provide emotional support and reassurance, especially in emergencies.
• Medical Assistance :
• Assist doctors and nursing staff during examinations or minor procedures.
• Prepare and maintain examination rooms, ensuring cleanliness and readiness.
• Administer basic first aid under supervision, if required.
• Coordination and Communication :
• Coordinate between patients, doctors, nurses, and other departments (e.g., pharmacy, laboratory, radiology).
• Relay critical information to the night duty doctor or emergency team promptly.
• Safety and Compliance :
• Monitor patient flow and waiting times, ensuring adherence to operational safety protocols.
• Ensure infection control measures, like proper sanitization, are strictly followed.
• Report any irregularities, security concerns, or incidents to the appropriate authority.
• Administrative Duties :
• Handle appointment scheduling and cancellations for night operations.
• Prepare end-of-shift reports detailing patient visits, incidents, and other relevant data.
• Maintain stock of medical and office supplies for night operations.
• Emergency Response :
• Act swiftly during emergencies to provide support and ensure timely escalation to the emergency team or senior staff.
• Assist in transporting patients to emergency or inpatient facilities if needed.

Qualifications and Skills :

• Education : High school diploma or equivalent. Certification in basic healthcare or medical assistance is a plus.
• Experience : Previous experience in healthcare or OPD operations preferred.
• Skills :
• Strong interpersonal and communication skills.
• Ability to handle stressful situations with calmness and professionalism.
• Basic computer proficiency for managing patient records.
• Knowledge of medical terminology and first aid is advantageous.
• Multitasking and organizational abilities.

Job Type: Full-time

Pay: ?10,000.00 - ?15,000.00 per month

Schedule:

• Night shift

Application Question(s):

• Are you comfortable for the Night shift?

Education:

• Bachelor's (Preferred)

Experience:

• Front desk: 1 year (Preferred)

Language:

• English (Preferred)
• Hindi (Preferred)