Job Description

Answering Inbound Calls::

• Responding to incoming calls promptly and professionally.
• Providing information about products, services, and company details.
• Handling customer inquiries and resolving issues.

Front Desk Duties:

• Greeting visitors and clients in a friendly and welcoming manner.
• Managing the reception area, ensuring it is clean and organized.
• Directing visitors to the appropriate person or department.

Customer Service:

• Providing excellent customer service to callers and visitors.
• Addressing customer concerns, complaints, and inquiries effectively.
• Ensuring a positive customer experience.

Appointment Scheduling:

• Coordinating and scheduling appointments for clients or customers.
• Managing the appointment calendar efficiently.

Call Routing:

• Transferring calls to the relevant departments or individuals.
• Taking accurate messages and relaying them to the appropriate person.

Data Entry:

• Recording and updating customer information in the system.
• Maintaining accurate and organized records of calls and interactions.

Administrative Support:

• Assisting with administrative tasks as needed, such as filing, photocopying, and faxing.
• Managing and distributing incoming mail and packages.

Handling Queries:

• Responding to general inquiries about the company's products, services, or policies.
• Providing basic information about pricing, promotions, and other relevant details.

Multitasking:

• Balancing phone calls, walk-ins, and other responsibilities efficiently.
• Managing multiple tasks simultaneously.

Professional Communication:

• Communicating effectively with colleagues, clients, and visitors.
• Maintaining a professional and courteous demeanor in all interactions.

Problem Resolution:

• Identifying and resolving issues or concerns raised by customers or visitors.
• Escalating complex problems to the appropriate personnel.

Adherence to Policies:

• Following company policies and procedures in all interactions.
• Maintaining the confidentiality of sensitive information.

Team Collaboration:

• Collaborating with other team members to ensure seamless operations.
• Providing support to colleagues when necessary.

Technology Utilisation::

• Using computer systems and software to log and track calls and customer information.
• Familiarity with phone systems, voicemail, and other relevant technologies.

Job Types: Full-time, Permanent

Pay: ?13,000.00 - ?25,000.00 per month

Schedule:

• Day shift

Application Question(s):

• Do you have all your experience letters and certificates with you? If yes, please attach the relevant documents along with your application.
• Are you comfortable with our office working hours from 9:30 AM to 6:00 PM?

Experience:

• Front Desk Executive: 1 year (Preferred)

Language:

• English (Required)

Work Location: In person