Job Description

We are seeking a professional and friendly Front Desk Coordinator to be the first point of contact for clients, visitors, and callers. In this role, you will manage front desk operations, ensure a welcoming and efficient environment, and maintain positive relationships with clients and customers. The ideal candidate will be a proactive communicator with excellent organizational and customer service skills.

Key Responsibilities:

• Client Relationship Management:
• Greet clients and visitors in a friendly and professional manner.
• Establish and maintain positive relationships with clients to ensure customer satisfaction and loyalty.
• Address client concerns and inquiries promptly, either in person or via phone or email.
• Assist clients with scheduling appointments, providing information, and directing them to appropriate personnel.
• Phone Handling & Communication:
• Answer and direct incoming calls to appropriate departments or individuals.
• Take messages, provide necessary information, and follow up with clients as needed.
• Handle inquiries with a calm and helpful demeanor, ensuring client needs are met efficiently.
• Front Desk Operations:
• Maintain the cleanliness and organization of the front desk area.
• Manage the scheduling of appointments and meetings, ensuring there are no scheduling conflicts.
• Check-in clients and ensure they are promptly attended to.
• Monitor and manage office supplies, ensuring the front desk area is well-stocked and operational.
• Administrative Support:
• Assist with administrative tasks such as filing, data entry, and record keeping.
• Coordinate with internal teams to ensure smooth client interactions.
• Help prepare and manage documents for meetings, appointments, or client communications.
• Problem-Solving & Conflict Resolution:
• Handle and resolve client complaints or concerns in a calm and professional manner.
• Escalate issues to the appropriate department or manager when necessary.
• Maintain Confidentiality:
• Ensure sensitive client and company information is handled with confidentiality and in compliance with privacy policies.

Qualifications:

• Education:
• High school diploma or equivalent required; additional certification or degree in customer service or office administration is a plus.
• Experience:
• Prior experience in a front desk, customer service, or administrative role is preferred.
• Experience with client relationship management and phone-based communication is highly desirable.
• Skills:
• Strong communication skills, both verbal and written.
• Excellent interpersonal and customer service abilities.
• Ability to multitask and prioritize in a busy environment.
• Proficiency in basic office software (Microsoft Office, Google Suite, etc.).
• Strong organizational skills and attention to detail.
• Personal Attributes:
• Friendly, approachable, and professional demeanor.
• Ability to remain calm under pressure.
• Strong problem-solving abilities and proactive mindset.

Job Types: Full-time, Permanent

Pay: ?16,000.00 - ?20,000.00 per month

Benefits:

• Paid time off
• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Overtime pay

Experience:

• total work: 1 year (Preferred)

Work Location: In person

Expected Start Date: 23/12/2024