Job Description

The Front Desk Associate is the first point of contact for the company and is responsible for promoting a good first impression on all the visitors and callersWe expect greater of ourselves... Whatxe2x80x99s Your Greater? Come find it at ResultsCX!Rotational shift and days, must be flexible 24/7 rotating schedule. In this role you will:

• Manage daily office operations to ensure smooth workflow.
• Answer and direct phone calls, greet visitors, and escort guests entering restricted areas.
• Handle inquiries and provide company-approved information as per Corporate Communication guidelines.
• Issue ID cards, lanyards, and proximity access cards for new hires and manage visitor access and control.
• Coordinate transportation requests for employees and guests, as approved by managers and directors.
• Act as the main contact for conference room reservations and scheduling.
• Maintain an orderly and clean reception and waiting area, especially for new hires.
• Ensure office supplies are stocked by monitoring inventory, placing orders, and verifying deliveries.
• Coordinate hotel accommodation and airport/site transportation for clients, when requested.
• Assist clients with food and other requests during their visit to the site.
• Oversee concessionaire applications and daily operations to ensure high-quality services for employees.
• Support team efforts by completing related tasks as needed.
• Maintain office records, including filing documents and updating databases.
• Prepare reports or presentations for management, as necessary.
• Assist in organizing office events, meetings, and celebrations.
• Monitor and update office equipment to ensure functionality.
• Handle incoming and outgoing mail and deliveries efficiently.

Other Responsibilities:

• Assist in onboarding new employees by preparing welcome kits, coordinating orientations, and setting up workstations.
• Provide administrative support to different departments as needed, such as preparing documents, printing materials, or compiling data.
• Help organize and coordinate company events, team-building activities, or celebrations.
• Monitor and ensure the functionality of office equipment like printers, copiers, and projectors, and arrange for repairs or maintenance when necessary.
• Support managers or directors in scheduling meetings, preparing agendas, or taking meeting minutes.
• Coordinate & manage with external vendors and service providers for office maintenance, repairs, or supplies.
• Assist with travel arrangements for employees, such as booking flights or coordinating itineraries.
• Provide support for health and safety measures, including emergency drills, first aid kit checks, or ensuring compliance with workplace safety standards.
• Help with organizing and storing confidential documents securely, ensuring compliance with data privacy policies.
• Perform basic research tasks or compile information as requested by management.
• Support ad-hoc recruitment activities, such as scheduling interviews or assisting with candidate coordination.

We are looking for someone who has:

• Graduated with a 4-year degree from any field
• The ability to work well in all levels of organization
• Excellent English communication skills
• Proficiency in MS Office (Word, Excel)
• The ability to multi-task and perform in a fast-paced environment

About ResultsCXResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs. ResultsCXxe2x80x99s 30+-year track record for reimagining the customer experience to meet consumersxe2x80x99 evolving expectations has driven growth to more than 20 geographic hubs and approximately 20,000 colleagues worldwide. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform. Our strength lies in exceptional individuals working together in a high-performing, fun culture to deliver next-generation customer experiences on behalf of our clients.ResultsCX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.

Zevas Communications