Job Description

Job Title : Front Desk Associate

Experience Range: 0 to 3 yrs

Qualification: bachelors or masters degree in hospitality management, Business Administration, or a related field.

Interview Process: Applicant questionnaire > Assessment > Face to Face Rounds > HR Round

About the Company : BHIVE is a group of Co-working and FinTech companies focused on commercial real estate. We started out as the oldest co-working brand in Bangalore and is now one of the largest chains of co-working spaces in Bangalore. Established in the year 2014, we have a presence in multiple key locations in Bangalore and are on track to expand to multiple other key locations of the city. Beyond Co-working, we have entered other flexible leasing products like managed office and enterprise leasing solutions. To know more, check out our website -

We also provide investment opportunities via Revenue-based financing(RBF) and fractional ownership. Also, we are in the process of launching a category-II AIF. To know more, check out our website -

Our mission is to be Indias largest and most comprehensive platform for commercial real estate rental solutions, driven by a customer-centric mindset. We strive to be the go-to partner of choice for customers by offering best-in-class customer experience, value for money, tailor-made solutions and the options available.

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Why join BHIVE:

• Exciting projects: BHIVE offers innovative projects that have a real impact in the industry.

• Collaborative environment: BHIVE values teamwork and collaboration, fostering creativity and providing opportunities for learning.

• Work-life balance: BHIVE offers flexibility in work hours to maintain a healthy work-life balance.

• Career growth: BHIVE invests in employee development and opportunities for career growth.

• Impactful work: Working at BHIVE means making a real impact on the startup ecosystem in India.

Responsibilities:

Property Showrounds : Proactively conduct property showrounds, showcasing our centers facilities and amenities to potential clients. Highlight the key features and benefits of our establishment to prospective customers.

Hospitality Expertise: Demonstrate a strong understanding of Indian hospitality principles and practices. Provide a warm and welcoming atmosphere to guests, creating a positive and lasting impression of our center.

Ticket Handling: Log and manage tickets daily, ensuring timely resolution or escalation to the appropriate departments.

Communication and Presentation: Exhibit exceptional communication skills both in person and over the phone. Engage with clients and visitors in a friendly, approachable manner while maintaining a professional demeanor.

Grooming and Personal Presentation: Maintain a neat and polished appearance consistently, reflecting the high standards of our establishment.

Over-the-Counter Invoices: Handle daily invoicing processes accurately and efficiently. Assist customers in billing-related inquiries, ensuring all transactions are processed securely including handling visitor at the premises.

Reception Handling Etiquettes: Manage the reception area effectively, maintaining cleanliness and organization. Greet visitors, employees, and vendors courteously and direct them to their respective destinations.

Requirements:

Previous Experience: Prior 1 years of experience in a customer-facing role within the hospitality industry or related field is preferred.

Hospitality Knowledge: Possess a fundamental understanding of Indian hospitality principles, ensuring a culturally sensitive approach to customer interactions.

Communication Skills: Excellent verbal and written communication skills in English and local languages are essential for effective customer engagement.

Professionalism: Display a high level of professionalism, courtesy, and tact in all interactions, regardless of the situation.

Problem-Solving: Demonstrate strong problem-solving skills and the ability to handle customer issues with empathy and efficiency.

Multitasking: Capability to handle multiple tasks simultaneously while maintaining attention to detail.

Availability: Willingness to work flexible hours, including weekends and holidays, to accommodate the centers operational needs.

Tech-Savvy: Proficient in basic computer applications and ticketing software for efficient issue tracking.

If you have a passion for hospitality, excellent communication skills, and a genuine desire to provide outstanding customer service, we encourage you to apply for this exciting opportunity. Join our team and be a part of creating memorable experiences for our valued guests.

At BHIVE, we value diversity, creativity, and a growth mindset. This role provides a unique opportunity to learn and develop as a product management professional, working alongside experienced mentors in a supportive and collaborative environment. If you are driven, curious, and excited to embark on a rewarding career in product management, we encourage you to apply and join our team.

If you meet the above requirements and are interested in this exciting opportunity, please apply with your resume and a cover letter. We look forward to hearing from you!

BHIVE Workspace