: Responsibilities Answer questions and address complaints Answer all incoming calls and redirect them or keep messages Receiveletters, packages etc. and distribute them Prepare outgoing mail by drafting correspondence, securing parcels etc. Check, sort and forward emails Monitor office supplies and place orders when necessary Keep updated records and files Manage data entry Manage call forwarding to multiple departments Monitor office expenses and costs Manage Travel desk and ticketing for the staff which is travelling Book cabs and other transport facilities for the travelling staff Book hotels and guest houses Take up other duties as assigned (travel arrangements, schedules etc.) Requirements Proven experience as front desk representative, agent or relevant position Familiarity with office machines (e.g. fax, printer etc.) Knowledge of office management and basic bookkeeping Proficient in English (oral and written) Excellent knowledge of MS Office (especially Excel and Word) Strong communication and people skills Good organizational and multi-tasking abilities Problem-solving skills Customer service orientation
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