Utilize company resources to develop a filing system that keeps all active sales files available digitally and in hard copy form Take the lead on organizing the resources necessary to put together high quality sales presentations Ensure the inventory of custom sales presentation materials such as brochures and presentation folders is always up to date Act as the primary customer service contact for clients who have questions about their accounts or our products Work with other departments within the company to bring in additional help on creating sales presentations when needed Manage and coordinate all aspects of service operations, including scheduling, dispatching, and customer service Ensure timely and efficient delivery of services to customers Monitor service requests and assign technicians to appropriate jobs Communicate with customers to schedule appointments and provide updates on service status Maintain accurate records of service requests, work orders, and customer interactions Collaborate with other departments to ensure smooth service delivery Identify opportunities for process improvement and implement changes as needed
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