Job Description

Qualifications and Skills

• Active Listening (Mandatory skill) - Ability to fully concentrate, understand and respond appropriately during interactions.
• Customer Service (Mandatory skill) - Capability to provide high-quality assistance to enhance customer satisfaction.
• Problem Solving (Mandatory skill) - Aptitude for identifying issues and implementing effective solutions swiftly.
• Communication Skills - Strong verbal and written skills essential for clear and effective communication.
• Teamwork - Competence in working collaboratively towards common goals with other team members.
• Adaptability - Readiness to adjust to new tasks and environments quickly and efficiently.
• Patience - Ability to remain calm and composed, even in stressful or challenging customer interactions.
• Time Management - Skill in managing time effectively to handle multiple tasks and meet deadlines.

Roles and Responsibilities

• Handle incoming customer calls and provide clear, concise, and accurate information.
• Resolve customer inquiries promptly and professionally.
• Maintain accurate records of interactions and transactions.
• Work synergistically with the team to manage workflow and ensure a productive environment.
• Adapt to dynamic work conditions and processes.
• Participate in ongoing training opportunities to enhance service skills.
• Implement feedback from supervisors to improve service quality.
• Meet performance targets set by the company.

Job Types: Full-time, Permanent, Fresher

Pay: ?15,086.00 - ?25,744.76 per month

Experience:

• total work: 1 year (Preferred)

Work Location: In person