Job Description

Job Title: Telecaller (Freshers Welcome)

Company: Nirvana Association

Location: Raipur

Job Summary:

We are seeking motivated and energetic Telecallers to join our team at Nirvana Association. As a Telecaller, you will be responsible for reaching out to potential customers, generating leads, promoting products/services, and providing customer support over the phone. This position is ideal for freshers who are passionate about sales, communication, and customer service.

Key Responsibilities:

Customer Outreach: Make outbound calls to prospective clients and customers based on provided leads.

Product Promotion: Promote and explain the products/services offered by Nirvana Association to potential customers.

Lead Generation: Identify potential sales opportunities and generate interest in our products/services.

Customer Support: Address customer queries, provide information, and offer solutions over the phone.

Data Entry: Maintain accurate records of calls, customer interactions, and lead status in the CRM system.

Follow-ups: Conduct follow-up calls to ensure customer satisfaction and move leads through the sales pipeline.

Achieve Targets: Meet daily, weekly, and monthly targets for calls made, leads generated, and sales closed (if applicable).

Feedback Collection: Collect feedback from customers to understand their needs and improve services.

Skills & Qualifications:

No prior experience required: This role is open to freshers and individuals looking to start their career in telemarketing.

Good Communication Skills: Ability to speak clearly, confidently, and professionally over the phone.

Persuasiveness: Ability to influence and engage customers effectively.

Listening Skills: Actively listen to customer needs and provide appropriate solutions.

Basic Computer Skills: Familiarity with using basic computer systems (e.g., CRM software, MS Office).

Problem-solving Ability: Address customer queries or issues promptly and efficiently.

Positive Attitude: Energetic, self-motivated, and friendly approach to work.

Preferred (but not required):

Prior experience in telecalling, customer service, or sales is a plus.

Ability to speak in multiple languages (if applicable).

Benefits:

Training: Comprehensive training will be provided to help you succeed in your role.

Career Growth: Opportunities for skill development and career advancement.

Incentives: Performance-based incentives and bonuses.

Friendly Work Environment: Be part of a supportive and dynamic team.

Competitive Salary: Salary based on experience and qualification

At Nirvana Association, we believe in nurturing talent and providing our team with the tools they need to succeed. If you're a fresher with a passion for communication and customer service, this is the perfect opportunity to kick-start your career

This job description is designed for candidates who are eager to learn, enjoy working with people, and want to grow within the telecalling and customer service field.

Job Type: Full-time

Pay: ?15,000.00 - ?20,000.00 per month

Benefits:

• Cell phone reimbursement

Schedule:

• Day shift

Supplemental Pay:

• Yearly bonus

Experience:

• Fresher Fluent English: 3 years (Required)
• Customer handling: 3 years (Required)
• Telesales Executive: 3 years (Required)

Experience:

• Fresher Fluent English: 3 years (Required)
• Customer handling: 3 years (Required)
• Telesales Executive: 3 years (Required)

Experience:

• Fresher Fluent English: 3 years (Required)
• Customer handling: 3 years (Required)
• Telesales Executive: 3 years (Required)

Work Location: In person