Fresher Customer Care

Year    Salt Lake, Kolkata, West Bengal, India

Job Description

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  • Respond promptly and professionally to customer inquiries via phone, email, chat, and social media.
  • Provide accurate information about products and services.
  • Assist customers with orders, returns, and general inquiries.
  • Resolve customer complaints and issues efficiently and to the customer's satisfaction.
  • Escalate complex issues to appropriate departments or supervisors when necessary.
  • Follow up with customers to ensure issues are resolved and their needs are met.
  • Maintain detailed and accurate records of customer interactions and transactions.
  • Provide feedback to management on recurring issues and suggest improvements.
  • Work closely with other departments such as Sales, Technical Support, and Logistics to ensure seamless customer service.
  • Participate in team meetings and training sessions to stay updated on products and company policies.
  • Educate customers about product features and benefits to enhance their experience and satisfaction.
  • Guide customers through the online ordering process and provide troubleshooting assistance.
Job Types: Full-time, FresherPay: \xe2\x82\xb911,000.00 - \xe2\x82\xb913,000.00 per monthBenefits:
  • Health insurance
Schedule:
  • Rotational shift
Supplemental pay types:
  • Performance bonus
Ability to commute/relocate:
  • Salt Lake, Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (Required)
Education:
  • Higher Secondary(12th Pass) (Required)
Language:
  • English (Required)
Work Location: In person

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Job Detail

  • Job Id
    JD3340402
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Salt Lake, Kolkata, West Bengal, India
  • Education
    Not mentioned
  • Experience
    Year