Fresher Customer Care

Year Salt Lake, Kolkata, West Bengal, India

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Respond promptly and professionally to customer inquiries via phone, email, chat, and social media.
Provide accurate information about products and services.
Assist customers with orders, returns, and general inquiries.
Resolve customer complaints and issues efficiently and to the customer\'s satisfaction.
Escalate complex issues to appropriate departments or supervisors when necessary.
Follow up with customers to ensure issues are resolved and their needs are met.
Maintain detailed and accurate records of customer interactions and transactions.
Provide feedback to management on recurring issues and suggest improvements.
Work closely with other departments such as Sales, Technical Support, and Logistics to ensure seamless customer service.
Participate in team meetings and training sessions to stay updated on products and company policies.
Educate customers about product features and benefits to enhance their experience and satisfaction.
Guide customers through the online ordering process and provide troubleshooting assistance.

Job Types: Full-time, Fresher Pay: \xe2\x82\xb911,000.00 - \xe2\x82\xb913,000.00 per month Benefits:

Schedule:

Supplemental pay types:

Ability to commute/relocate:

Salt Lake, Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (Required)

Education:

Language:

Work Location: In person

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