Job Description

About Us:At PyjamaHR, we\'re on a mission to transform the recruitment landscape using the power of artificial intelligence. As a leading Applicant Tracking System provider, we aim to disrupt traditional hiring processes by making them more efficient, effective and equitable. Our team of 20 is dedicated to creating innovative solutions that empower companies to find and hire the best talent seamlessly. Learn more about us at pyjamahr.comKey Responsibilities:

• Own overall relationships with new and old customers, which includes giving training to new customers on the product, managing onboarding, smooth transition, increasing adoption, ensuring retention, and high levels of customer satisfaction.
• Maintain and develop customer success strategies and best practices.
• Communicate effectively with both internal and external senior-level management to understand customer needs and complaints in detail, maximize retention and growth, and communicate learnings.
• Assist in onboarding new clients by providing necessary information and support.
• Conduct regular check-ins with clients to ensure their satisfaction and address any issues.
• Respond to client inquiries and escalate issues to the appropriate team members as needed.
• Effectively maintaining client relationships with timely follow-ups, and collecting regular feedback.

Required Skills:

• Must have excellent verbal and written communication skills.
• Preferably with experience working with SaaS products.
• Preferably with working experience in a start-up.
• Technical curiosity or experience, willingness to learn new things
• Quick learner, adaptable to changing business needs
• Proven ability to educate executive decision-makers, building and maintaining relationships with them.

Benefits/Perks:PyjamaHR offers an array of benefits including competitive salaries, equity options, free food and beverages, and weekly team outings!Location: Bangalore (Koramangala - 8th Block)

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