Job Description

•About the Company: •

NISC Export Services (NES), a strategic software development partner of EBSCO Information Services (EIS) of Ipswich, Massachusetts is seeking "Publisher Support Specialist" for its location at Cherlapally, Hyderabad.

NES provides quality metadata services to world-class database publishers and institutes of higher education. We deliver unmatched value through a combination of process excellence, quality control and services such as information & content development, metadata modelling, controlled vocabulary services, data preparation, software development, product quality control & assurance, specialized email and technical phone support apart from assisting with product development. NES is renowned for its mastery in the de-duplication of bibliographic and metadata records through the creation of composite records.

Job Title: Publisher Support Specialist

: To obtain missing content from thousands of licensed publisher partners in both hard copy and e-data formats through contact and follow up with publishers and with groups that lend or sell out of print, or back issues via email and telephone.

Required Skill set:

A strong proficiency in verbal and written skills in English & French including college level vocabulary, spelling, punctuation and grammar and sentence structure.

Strong communication skills with the ability to communicate effectively with internal and/or external contacts of EBSCO.

Experience & proficiency in Microsoft Office (Outlook, Excel, Word).

Excellent Web browsing skills.

Good understanding of how journal websites are structured and managed.

Work as part of a team, as well as independently.

Ability to absorb & note information in meetings/Training.

Experience of working to tight schedules in a daily or weekly content publishing environment.

Able to prioritize workload effectively and be extremely organized.

Enthusiastic, keen to learn with an acute attention to detail.

Preferred Qualifications:

A Degree in any discipline.

B2 Level certification from Alliance Francaise with relevant experience.

C1 level certification from Alliance Francaise with not less than 65% marks.

Working Conditions:

Work Location: NES Office, Cherlapally, Hyderabad

Timings: 11:00 AM to 8:30 PM

Workdays: 5 Days a week

Job Types: Full-time, Permanent

Pay: ?600,000.00 - ?800,000.00 per year

Benefits:

• Health insurance
• Leave encashment
• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Yearly bonus

Work Location: In person

Expected Start Date: 06/11/2024