Job Description

About Etraveli Group is a global platform for flights, an air technology company with a presence across all continents. We pride ourselves on being the fastest, most precise way to realize a travel plan, no matter the distance or complexity. We are the preferred partner of some of the world\xe2\x80\x99s biggest technology companies, airlines, hotel chains, and car rental companies. Together with them, we work closely to meet the growing demands of our customers.

Location: Mumbai & Pune

Position summary

If you are captivated by mind games, you possess strong investigation skills, and can see patterns behind numbers and scattered pieces of information, it\xe2\x80\x99s highly likely that Fraud Detection would be your dream job!

Role Overview

As a Fraud Detection Agent, your main responsibility will be to protect the Etraveli Group from financial losses due to fraudulent activities while maintaining sales and the customer experience in top performance. Besides screening suspicious transactions, this role should also propose potential improvements in current processes and configurations. The ideal candidate must have excellent investigation, problem-solving, and decision-making skills and is expected to be up-to-date with the latest online fraud trends as well as with potential fraud screening tools.

Responsibilities

• Screen suspicious transactions accurately and in a timely manner, using a variety of fraud systems, tools and reports
• Identify fraudulent transactions and take appropriate actions
• Contact customers via phone and email to verify purchases
• Identify fraud patterns and take actions to prevent such activities in the future
• Process and analyze fraud notifications received by 3rd parties
• Propose potential changes/improvements in our fraud processes and tools, which will contribute to the enhancement of fraud detection and prevention and
• Deliver ad hoc tasks and support different analyses as required by the business
• Stay up to date with the latest online fraud trends, practices and tools

Requirements

• Studies in STEM
• Data driven thinking along with strong critical, analytical and investigation skills
• Ability to act proactively, take initiatives and pay attention to detail
• Team player with strong interpersonal and communication skills including the ability to interact with clients
• Work independently, meet tight deadlines and navigate multiple systems and processes
• High level of responsibility & integrity
• Discretion in dealing with confidential information
• Fluency in English (verbal and written). Other languages will be considered an asset.
• Computer literacy
• Availability to work on shifts around the clock (24/7) \xe2\x80\x93 8-hour shifts, 5 days per week including weekends and bank holidays.

Only morning shifts will need to be performed at the office (after the Covid-19 related restrictions are lifted). All other shifts can be performed remotely.

• Previous work experience as a Fraud Analyst & GDS knowledge (Amadeus/Sabre) will be considered a plus

Benefits

• The opportunity to work in a highly paced environment where no single day is the same as yesterday!
• The chance to grow professionally & personally working with talented professionals as a member of a highly dynamic team
• Competitive salary & complimentary private health insurance
• Role related training, on tools and best practices

Etraveli Group