Job Description

Greetings for synergy resource solutions, a leading IT Recruitment Consultancy.

Our client is having Headquarter in Los Angeles, California, USA, with offices in Hong Kong and Shanghai, Company is the worlds largest manufacturer of medical scrubs. Company distributes its products through multiple channels including 3rd party retail, wholly owned retail ecommerce sites, and corporate branded sites. Company will be opening a Global Innovation Center in India,

Position : Fraud Analyst

Location: Ahmedabad

Experience: 2+ years

Principal Duties & Responsibilities:

Monitor real time queues and identify high risk transactions within the business portfolio.

Observe customer transactions to identify fraudulent activity such as account take over, friendly fraud, theft, and similar other risks.

Identify fraudulent transactions and cancel them from further processing.

Respond and successfully dispute invalid Customer Chargebacks within set SLA.

Analyze Chargeback data for fraudulent trends. Identify and block fraudulent accounts based on active chargebacks.

Resolve queued transactions within the service level agreements to reduce potential revenue losses.

Interact with banks and customers to validate information and to confirm or cancel authorizations.

Resolve customer issues within the scope of existing service level agreements.

Monitor constantly customer and transactional records to identify unauthorized transactions and fraudulent accounts.

Maintain fraud analysis models to improve efficiency and effectiveness of company systems.

Ensure confidentiality of all information collected during investigation.

Determine existing fraud trends by analyzing accounts and transaction patterns.

Identify system improvements to prevent fraudulent activities.

Recommend anti-fraud processes for changing transaction patterns and trends.

Recommend new software tools used for fraud detection, prevention and reporting activities.

Generate suspicious activity reports and risk management reports for Managers.

Support in month- end reporting of entire marketplace business performance.

Stay up- to - date with industry trends and best practices related to data analysis and business intelligence

If interested, please send updated resume with details of your present salary, expected salary & Notice period on

Job Skill: fraudulent SLA

Expertia AI Technologies