Job Description

To manage the F&B operations. As a Food & Beverage Manager, behaves in an exemplary fashion, leads by example and is responsible for the Food & Beverage operation. He/she embodies the brand mindset, manages the team ensuring guest satisfaction with quality and high standards of service for customers and ultimately leads the operation to attain profitable results.EXECUTIVE RESPONSIBILITIES & EMPOWERMENT

• Ensures guests are well looked after, from the moment they arrive to the time they leave.
• He/She ensures that all events run smoothly in accordance with the specifications validated by the Sales Manager / Meetings Manager and as per the client's specifications.
• Optimizes the Meeting offer by making proposals
• Applies the brand's quality standards (SOP)
• Offers attentive service to guests, adapting to any constraints.
• Establishes good relations with guests, offering advice and fostering customer loyalty.

• Organizes the work for the team, including the need to multi-skill in employees for job requirements
• Optimizes the staffing as per the operations demands and if required assists other outlets requiring help & making provision for special events etc.
• Ensures information is properly passed on to the team (briefings and debriefings with the kitchen staff etc)
• Continuously takes initiatives to enhance and improve his/her team member's product knowledge.

• Diploma in Tourism / Hospitality Management

• Minimum of 2 years of experience in a similar capacity with proven track records

• Experienced in all aspects of banquet service, especially in local function styles

Accor