Job Description

Summary

• Ensures that minimum brand standards have been implemented.


• Embraces all Touches of Hyatt and the Food and Beverage Top 20.


• Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.


• Works closely with other Outlet employees in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.


• Works in a supportive and flexible manner with other departments, in a spirit of "We work through Teams".


• Maintains par stocks of all equipment and guest supplies as required.


• Seats, takes orders and serves food and beverage to guest according to the established sequence and procedures.
• Presents menu, answers enquiries and makes suggestions regarding food, beverage and service to restaurant guests.


• Clears and resets counters or tables at conclusion of each course.


• Fully conversant with all aspects of the Micros System.


• Computes bill and accepts payment
• Performs the function of cashier as required.


• Verifies cash received ensuring only genuine money been collected.


• Verifies all credit cards presented by guest before to validity of the card.


• Strictly adheres to all policies and procedures issued by the Finance with regard to cashiering and cash handling.


• Have a thorough knowledge and understanding of all food and beverage items in the menu and the ability to recommend Food and Beverage combinations and up sell alternatives.