Job Description

Company Description

Responsible for overall supervision, planning, controlling and coordination of all activities of the assigned outlet. Establish and maintain seamless co-ordination & co-operation with all departments of Novotel Visakhapatnam Varun Beach to ensure maximum cooperation, productivity, and guest service. Monitor and supervise service flow in the assigned outlet. Any matter which may affect the interests of Novotel Visakhapatnam Varun Beach should be brought to the attention of the Management

We are seeking a dynamic and customer-focused Food & Beverage Executive to join our team in Visakhapatnam, India. As a key member of our food and beverage department, you will be responsible for ensuring exceptional guest experiences while maintaining high standards of service and efficiency in our dining establishments.

Oversee daily operations of assigned food and beverage outlets, ensuring smooth service and guest satisfaction Supervise and mentor junior team members, providing guidance and support to maintain service standards Manage reservations, including taking bookings, confirming reservations, and handling cancellations Take food and beverage orders, demonstrating in-depth knowledge of menu items and making recommendations based on guest preferences Implement and maintain food safety and hygiene standards (HACCP) throughout all service areas Actively upsell and promote food and beverage offerings to maximize revenue while ensuring guest satisfaction Handle guest feedback professionally, working to resolve issues promptly and efficiently Assist in inventory management, including stock requisitions and quality control of supplies Collaborate with kitchen staff and other departments to ensure seamless service delivery Support other food and beverage outlets during peak times or as required Participate in opening and closing duties, ensuring all areas are properly set up and maintained Stay informed about local cuisine and dining trends in Visakhapatnam to enhance guest experiences

Qualifications

Bachelor's degree in Hotel Management or related field Minimum of 2 years of experience in food and beverage service, preferably in a supervisory role Excellent customer service skills with a focus on creating memorable guest experiences In-depth knowledge of food and beverage products, service techniques, and industry trends Proficiency in reservation management systems and point-of-sale (POS) software Strong understanding and application of food safety and hygiene standards (HACCP) Demonstrated ability to lead and motivate team members Excellent communication and interpersonal skills Strong problem-solving abilities and attention to detail Ability to work efficiently in a fast-paced, high-pressure environment Flexibility to work various shifts, including evenings, weekends, and holidays Proficiency in English; knowledge of additional languages is a plus Familiarity with Indian hospitality standards and guest expectations Knowledge of local cuisine and dining trends in Visakhapatnam Ability to collaborate effectively with diverse teams and departments

Additional Information

Responsible for daily administration, meeting and greeting, dealing with guests' queries and complaints, and booking rooms. visitors Maintain high standards of customer services at the Reception desk so that customers' expectations are consistently exceeded. Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork. * Any matter which may affect the interests of Novotel Visakhapatnam Varun Beach should be brought to the attention of the Management.