Job Description

Key Responsibilities:

• Team Leadership:
• Lead, supervise, and coordinate the activities of the food and beverage service staff.
• Ensure all staff members follow the established service standards, policies, and procedures.
• Provide ongoing training and mentoring to the staff to enhance service quality and guest satisfaction.
• Delegate tasks to the service team efficiently, ensuring that all tables and sections are covered.
• Guest Service Excellence:
• Greet and welcome guests, ensuring they receive prompt and courteous service.
• Address and resolve any guest complaints or concerns in a professional and timely manner.
• Provide personalized service by understanding guest preferences and making recommendations.
• Oversee table setup, presentation, and cleanliness to ensure high standards are maintained.
• Operational Coordination:
• Communicate effectively with the kitchen, bar, and service teams to ensure smooth and efficient service.
• Ensure proper coordination between front-of-house and back-of-house staff to prevent service delays.
• Monitor food quality, presentation, and service timing, ensuring all orders are delivered correctly.
• Ensure the restaurant or dining area is set up according to the required standard before service begins (e.g., table setup, seating arrangements).
• Inventory and Supplies Management:
• Monitor the availability of food, beverages, and other supplies, coordinating with the appropriate departments for reordering.
• Maintain equipment and service items in good condition, reporting any maintenance issues as necessary.
• Compliance & Safety:
• Ensure all service staff follow hygiene and sanitation standards, as well as health and safety regulations.
• Maintain cleanliness and orderliness in the dining area, bar, and service stations.
• Ensure staff adhere to uniform and grooming standards at all times.
• Financial Accountability:
• Assist in handling billing and payment processing, ensuring accuracy in guest checks and receipts.
• Assist the manager in monitoring sales and recommending upselling techniques to the staff to increase revenue.
• Support in managing daily cash handling and end-of-shift reconciliation.
• Event Service:
• Oversee special events, banquets, or private dining services, ensuring all guest requirements are met.
• Coordinate event setup, service execution, and breakdown according to client specifications.
• Reporting & Feedback:
• Prepare shift reports and service logs, noting guest feedback, staff performance, and operational observations.
• Assist the manager in evaluating the performance of service staff and making recommendations for improvements.

Qualifications and Skills:

• Proven experience as a Food and Beverage Captain or in a similar supervisory role within the hospitality industry.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Exceptional customer service and problem-solving abilities.
• Ability to work under pressure in a fast-paced environment.
• In-depth knowledge of food and beverage service standards, wines, cocktails, and menu offerings.
• Basic understanding of financial management, including billing and cash handling.

Preferred Qualifications:

• A degree or diploma in hospitality management, food and beverage service, or a related field.
• Knowledge of food safety and hygiene regulations.
• Certification in customer service or food handling is an added advantage.

Job Types: Full-time, Permanent

Pay: ?12,414.75 - ?18,000.00 per month

Benefits:

• Food provided
• Health insurance
• Life insurance
• Provident Fund

Schedule:

• Rotational shift

Supplemental Pay:

• Yearly bonus

Experience:

• total work: 3 years (Preferred)

Work Location: In person