To be committed and dedicate time, effort and attention to offering a food product, which in quality and presentation reflects the vision and brand personality of the hotel
To supervise and coordinate business activities in Food & Beverage Service
To consistently monitor F&B cost and recommend pro-active action to enhance the profitability of the Food & Beverage department.
RESPONSIBILITIES
Supervise and oversee the restaurant operation to maintain service standards
Check on guests satisfaction levels and properly handle feedback and follow-up
Perform opening and closing duties as assigned
Assist F&B management in conducting daily shift briefings to update and disseminate relevant information to restaurant employees
Assist in employees development, counselling and resolving staff conflict
Report any complaints, incidents or any other irregularities to F&B management
Ensure that operating equipment is maintained and service and storage areas are kept safe and clean
Maintain quality control for all food served
Train new employees and provide ongoing training for restaurant staff
Manage the work schedules of restaurants staff
To ensure that guests receive the attention and service they require
Perform trainer tasks and conduct training for restaurant staff as assigned by F&B management
To motivate, coach and project a positive attitude at all times
Attend P&L meetings
Assist other Food & Beverage Outlets in their operations within peak times when needed
Carry out any other duties as and when assigned by the F&B management
QUALIFICATIONS
Minimum 2-3-year experience in a luxury hotel or resort and well trained in F&B operations
Ability to perform under pressure
Proficient in English communication and experience with MICROS system
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