Job Description

Company DescriptionFairmont Hotels & Resorts is where the intimate equally coexists with the infinite - an unrivaled portfolio of more than 90 extraordinary hotels where grand moments of life, heartfelt pleasures and personal milestones are celebrated and remembered long after any visit. Since 1907, Fairmont has created magnificent, meaningful and unforgettable hotels, rich with character and deeply connected to the history, culture and community of its destinations - places such as The Plaza in New York City, The Savoy in London, Fairmont San Francisco, Fairmont Banff Springs in Canada, Fairmont Peace Hotel in Shanghai, and Fairmont The Palm in Dubai. Famous for its engaging service, awe-inspiring public spaces, locally inspired cuisine, and iconic bars and lounges, Fairmont also takes great pride in its pioneering approach to hospitality and leadership in sustainability and responsible tourism practices. Fairmont is part of Accor, a world leading hospitality group counting over 5,400 properties throughout more than 110 countries, and a participating brand in ALL - Accor Live Limitless - a lifestyle loyalty program providing access to a wide variety of rewards, services and experiences.Fairmont Mumbai is seeking enthusiastic individuals to join our pre-opening team as Food and Beverage Hostesses. This is an exciting opportunity to be part of a luxury hospitality brand and contribute to creating memorable guest experiences in our diverse dining outlets.Key Responsibilities:Guest Engagement: Warmly welcome guests upon arrival, escort them to their tables, and ensure their comfort throughout their dining experience.Menu Knowledge: Provide detailed information about menu items, including ingredients and preparation methods, and make recommendations based on guest preferences.Order Management: Take accurate food and beverage orders from guests, ensuring all special requests are communicated to the kitchen and bar.Service Coordination: Work closely with kitchen and bar staff to ensure timely delivery of orders and maintain smooth service flow.Upselling: Proactively promote menu items, beverages, and special promotions to maximize revenue opportunities.Quality Assurance: Monitor and ensure the quality of food and beverage presentation meets Fairmont standards before serving to guests.Problem Resolution: Address any guest concerns or complaints promptly and professionally, striving to resolve issues to the guest's satisfaction.Team Collaboration: Collaborate with fellow team members to provide seamless service and contribute to a positive working environment.Hygiene and Safety: Adhere to hygiene and safety regulations to maintain a clean and safe work environment for guests and colleagues.Qualifications

• Previous experience in a similar role within the hospitality industry preferred.
• Excellent communication and interpersonal skills with the ability to engage positively with diverse guests.
• Strong organizational skills and attention to detail.
• Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously.
• Flexibility to work shifts, including weekends and holidays as per business needs.
• Knowledge of food and beverage operations, including wine service, is an advantage.
• Diploma or degree in hospitality management or a related field is desirable.

Additional InformationOur commitment to Diversity & Inclusion:We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.

Fairmont