Job Description

• Supervising Service Staff:
• Lead and oversee a team of servers and waitstaff during their shifts.
• Train and mentor new servers, ensuring they follow service standards and procedures.
• Ensure all staff are well-presented, courteous, and provide excellent service to guests.
• Guest Interaction and Service:
• Act as the primary point of contact for guests in the dining area.
• Greet guests, explain the menu, answer questions about food and beverage options, and make recommendations.
• Ensure guest satisfaction by addressing concerns or complaints promptly and professionally.
• Coordinate the flow of orders from the kitchen to the table, ensuring timely service.
• Order Management:
• Oversee the accuracy of food and beverage orders.
• Ensure that orders are delivered to the correct tables and that they meet quality standards.
• Maintain a clear communication line with kitchen and bar staff to expedite orders.
• Maintaining Service Standards:
• Ensure that the restaurant's service standards and policies are being followed by the team.
• Monitor service during busy times to ensure a smooth operation and quick response to any issues.
• Ensure cleanliness and organization of dining areas, including table settings, silverware, and glassware.
• Upselling and Promoting Menu Items:
• Encourage servers to upsell high-margin items and promote specials.
• Promote wine pairings, dessert options, and other menu items to increase sales.
• Monitoring Staff Performance:
• Evaluate server performance, provide feedback, and handle performance issues.
• Report any issues related to service, staff, or guest experience to management.
• Assisting with Inventory Management:
• Keep track of inventory for food and beverages, reporting low stock levels to management.
• Help manage stock levels during busy periods and special events.
• Handling Payments:
• Oversee the handling of payments, including processing credit cards, cash, and other transactions.
• Ensure that checks are correct and processed accurately.
• Coordination with Management:
• Communicate guest feedback, staff performance, and any operational issues to restaurant management.
• Assist in planning and executing special events or private parties within the restaurant.

Skills and Qualifications:

• Leadership and Teamwork: Strong ability to lead a team and coordinate with other departments, especially kitchen and bar staff.
• Customer Service: Excellent communication skills and a professional, friendly demeanor to provide a top-notch guest experience.
• Problem-Solving: Ability to handle difficult situations, such as guest complaints or staffing issues, with professionalism.
• Knowledge of Food and Beverage: In-depth knowledge of the menu, including ingredients, preparation methods, and wine pairings.
• Multitasking and Organization: Ability to manage multiple tasks at once, especially during peak hours.
• Physical Stamina: Ability to work on feet for long periods and manage the physical demands of the job (carrying trays, bending, etc.).

Fill free to contact regarding to the job applications or any other quiries to HR department 9230976044/9230976042

Job Types: Full-time, Permanent, Fresher

Pay: ?14,000.00 - ?20,000.00 per month

Schedule:

• Day shift
• Evening shift
• Morning shift
• Rotational shift

Experience:

• total work: 2 years (Preferred)

Work Location: In person