Job Description

An FnB (Food and Beverage) Attendant is responsible for providing guests with a high-quality dining experience through attentive service and excellent hospitality. This role is crucial in both restaurant and banquet settings, where maintaining efficiency, friendliness, and professionalism ensures guest satisfaction.

for FnB Attendant

Position Title : Food and Beverage Attendant

Reports To : Food and Beverage Manager / Supervisor

Key Responsibilities

• Guest Service :
• Greet and welcome guests warmly upon arrival.
• Escort guests to their tables and provide menus, making them feel comfortable and attended to.
• Order Management :
• Take accurate food and beverage orders, suggesting options if needed, and ensure any dietary restrictions or preferences are noted.
• Communicate orders clearly to the kitchen and bar to ensure timely preparation.
• Menu Knowledge and Recommendations :
• Be knowledgeable about the menu, including ingredients, preparation styles, and daily specials.
• Provide recommendations when asked and answer any guest inquiries regarding menu items.
• Serving Food and Beverages :
• Serve orders promptly, maintaining appropriate presentation and portion control.
• Refill beverages and ensure that guests have everything they need during their meal.
• Table Maintenance :
• Monitor tables to ensure they are kept clean and well-stocked.
• Clear used dishes, utensils, and glassware throughout service, resetting the table as needed.
• Handling Payments :
• Present bills to guests, handle payments accurately, and process credit card or cash transactions.
• Maintain accurate cash handling procedures and balance transactions at the end of the shift.
• Maintaining Cleanliness and Hygiene :
• Ensure all work areas, including tables and floors, are clean and well-organized.
• Follow proper hygiene standards and comply with health and safety regulations.
• Assisting in Set-Up and Take-Down :
• Help set up tables, buffets, and other serving stations for service or special events.
• Assist with breakdown and cleanup after service or events.
• Team Collaboration :
• Work closely with other team members, including kitchen staff and other attendants, to ensure seamless service.
• Assist colleagues during peak hours and help handle any unexpected issues to keep the service smooth.
• Responding to Guest Needs :
• Anticipate and respond to guest requests promptly.
• Handle complaints or issues with a positive attitude and escalate to a supervisor if necessary.

Key Skills and Qualifications

• Customer Service Orientation
• Attention to Detail
• Communication Skills
• Teamwork
• Flexibility
• Problem Solving
• Physical Stamina

Job Type: Full-time

Pay: From ?15,000.00 per month

Benefits:

• Health insurance
• Leave encashment
• Provident Fund

Schedule:

• Rotational shift

Supplemental Pay:

• Performance bonus

Experience:

• total work: 1 year (Preferred)

Work Location: In person

Application Deadline: 14/11/2024