Fm Kolkata

Year Kolkata, West Bengal, India

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Managing a team of 120-150 Pickup and Delivery Partners directly on a daily basis Drive Pickup & Delivery Partner efficiency assigned at an individual level.
Pickup and Delivery Partner attendance to be maintained basis demand on a daily basis.
Improve and maintain promised delivery times for better customer experience.
Conduct classroom/field training at an individual level for better customer experience.
Conduct regular field audits for better compliance among Pickup and Delivery Partners.
Manage and control voluntary attrition and control absconders by conducting regular engagement activities.
Provide feedback at the individual level and conduct weekly one-on-ones to understand problem areas.
Ensure excellent customer experience by solving order level escalations.
Support Pickup and Delivery Partners during emergencies and exigencies.

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