Job Description

We are looking for an experienced and proactive Store Supervisor to oversee our saree, suit, and lehenga store operations. The ideal candidate will have excellent leadership skills, a passion for traditional and ethnic wear, and the ability to ensure a high-quality shopping experience for our customers. This role involves managing sales staff, overseeing daily store activities, and maintaining product presentation to drive customer satisfaction and sales performance.

Key Responsibilities:

Team Supervision:

• Lead and supervise a team of sales associates and helpers, providing training, support, and guidance to achieve store goals.
• Monitor staff performance, assist in resolving customer issues, and ensure a high level of service.
• Create schedules, assign tasks, and manage staff shifts for smooth store operations

Customer Service Management:

• Ensure customers receive a warm welcome and excellent service by overseeing the sales floor.
• Address escalated customer inquiries or complaints professionally and efficiently.
• Encourage a customer-focused environment and implement strategies to enhance customer satisfaction

Product Presentation and Store Maintenance:

• Maintain the store's visual appeal by ensuring all sarees, suits, and lehengas are properly displayed, neatly folded, and accessible.
• Coordinate with the helper team to refresh product displays and keep shelves, racks, and display areas organized and attractive.
• Oversee cleanliness and organization of the store to provide a pleasant shopping experience.

Inventory and Stock Management:

• Monitor inventory levels, ensure timely restocking of products, and report stock shortages or damage.
• Conduct regular inventory checks to maintain accurate stock records and prevent discrepancies.
• Assist in ordering new stock as required, considering customer preferences and sales trends.

Sales and Performance Tracking:

• Support the sales team in achieving monthly sales targets through motivation and effective sales strategies.
• Track and analyze sales metrics, and develop action plans to improve performance.
• Ensure efficient billing and invoicing processes to maintain accuracy and streamline transactions.

Training and Development:

• Conduct onboarding and training sessions for new team members to develop product knowledge, customer service skills, and sales techniques.
• Provide ongoing coaching and feedback to enhance team performance and professional growth.
• Encourage knowledge sharing on trends, fabrics, and traditional attire to improve the team's expertise.

Store Operations Management:

• Ensure compliance with store policies and procedures, including health and safety standards.
• Prepare daily and weekly reports on sales, stock levels, and other key metrics for management.
• Participate in promotional activities, special events, and marketing initiatives to drive store footfall and sales.

Qualifications:

• Experience: Minimum of 3-4 years in retail, preferably in traditional apparel or fashion; 1-2 years in a supervisory role is a plus.
• Education: High school diploma or equivalent; a degree in retail management or a related field is preferred.

Skills:

• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Good organizational and problem-solving skills.
• Basic computer skills for handling billing systems, reports, and inventory software.

Benefits:

• Competitive salary with performance-based incentives.
• Opportunities for growth and career advancement.
• Employee discounts on store products.
• Training and development programs.

Working Hours: 10 AM to 9 PM

Job Types: Full-time, Permanent, Fresher

Pay: ?10,000.00 - ?20,000.00 per month

Schedule:

• Day shift
• Weekend availability

Experience:

• total work: 1 year (Preferred)

Work Location: In person