Job Description

Job Summary:

The Floor Supervisor ensures the smooth operation of daily activities on the floor, providing exceptional service to customers/guests while managing the team effectively. The role involves supervising staff, maintaining inventory, ensuring compliance with company policies, and delivering a high standard of cleanliness and organization.

Key Responsibilities:

• Staff Supervision:
• Monitor and guide floor staff to ensure efficient and quality service delivery.
• Assign daily tasks and manage team schedules.
• Provide training, coaching, and performance feedback to team members.
• Customer/Guest Service:
• Ensure all customers/guests are attended to promptly and courteously.
• Address and resolve complaints or escalations professionally.
• Promote a positive and welcoming environment.
• Floor Operations:
• Monitor and maintain floor cleanliness, organization, and safety.
• Ensure compliance with health, safety, and company policies.
• Conduct regular inspections to uphold standards.
• Inventory Management:
• Monitor stock levels and coordinate with the inventory team for replenishment.
• Prevent stock shrinkage and report discrepancies.
• Reporting & Communication:
• Generate daily operational reports and submit them to management.
• Communicate updates, feedback, and changes effectively to the team.
• Other Responsibilities:
• Support management with special projects or tasks as needed.
• Stay updated on industry trends and best practices.

Key Skills & Qualifications:

• Educational Qualification: [High School Diploma/Graduate]
• Experience: Minimum [1-3] years in a supervisory role, preferably in [industry-specific context, e.g., retail/hospitality].
• Skills:
• Strong leadership and interpersonal skills.
• Excellent communication and problem-solving abilities.
• Ability to multitask and work under pressure.
• Proficiency in [specific tools/software, if applicable].

Job Type: Full-time

Pay: ?20,000.00 - ?25,000.00 per month

Schedule:

• Day shift
• Morning shift

Experience:

• total work: 1 year (Preferred)

Work Location: In person