Job Description

Floor Manager Duties

Here are some of a floor manager's duties: Supervising staff One of a floor manager's primary responsibilities is to manage staff in performing their duties effectively. For example, a warehouse floor manager is responsible for supervising employees in receiving, storing and shipping goods. Here are some relevant duties for many floor manager roles:

• Assigning tasks and responsibilities to employees according to their skills, and work experience
• Providing clear instructions and guidance on completing assigned tasks
• Monitoring the performance and productivity of employees
• Conducting regular check-ins and team meetings to understand employees' concerns
• Providing regular feedback to help employees perform their duties efficiently
• Helping employees develop additional skills and knowledge through staff development programmes, workshops and training sessions

Depending on the industry, some operations may include maintaining cleanliness and hygiene, ensuring that equipment functions properly, adhering to industry standards and conducting regular audits and maintenance. For example, as the floor manager of a manufacturing unit, you might be responsible for ensuring the staff follow safety guidelines, performing periodic equipment maintenance and resolving malfunctions, or issues. Relevant duties can include the following:

• Regularly inspecting work areas to identify areas for improvement
• Ensuring proper resource allocation, such as personnel, equipment and materials
• Identifying and addressing operational inefficiencies, such as frequent downtimes, inefficient workflows or quality control issues
• Implementing preventive and corrective measures to ensure minimal downtime, or delays
• Ensuring adherence to safety and quality standards
• Implementing process improvements, such as predictive maintenance or smart machine monitoring, depending on the industry

Related: 15 Types Of Operations Metrics And Their Use In BusinessManaging inventory Managing inventory by ensuring there is adequate stock to meet changing needs and requirements is a major part of a company's operations. It also helps save storage costs, prevents stock-out and overstock scenarios, improves cash flow and enhances brand reputation. For example, if you were a floor manager for a retail store, you might be responsible for forecasting demand and ensuring there is enough merchandise, and buffer stock to meet peak demand. Here are some relevant duties relating to inventory management:

• Tracking inventory levels and stock availability using inventory management software
• Placing orders for replenishment according to forecasted demand and considering factors such as historical sales data, lead time, market demand, competitor pricing and seasonality
• Implementing a system that automates the process of purchase, billing, shipment, delivery and payment seamlessly according to demand and supply parameters
• Conducting periodic inventory audits to identify opportunities for efficiencies by eliminating stock discrepancies or improving storage practices, or stock rotation
• Maintaining strong working relationships with suppliers and vendors to negotiate prices, get priority access during product launches and reduce quality issues
• Managing inventory documentation and records to improve inventory control

Related: 8 Inventory Management Software Solutions (With Benefits)Managing customer complaints Customer service management helps a company succeed by improving sales and enhancing brand reputation. A floor manager oversees the customer support team as they interact with customers to understand their concerns and provide effective resolutions. For example, as a floor manager of a retail store, you might be responsible for ensuring customer satisfaction through improved customer service etiquette, faster query resolution and enhanced customer experience. Here are some relevant customer service duties:

• Listening to customer concerns
• Resolving issues and complaints promptly
• Escalating complex or unresolved complaints to the relevant departments
• Following up with customers to collect feedback and ensure they have no additional issues
• Documenting customer feedback for future reference
• Performing basic data analysis to understand frequently occurring problems, determine their causes and design solutions to prevent them from reoccurring
• Improving customer service experience through live chats, automated ticketing systems, self-service portals and online communities

As a floor manager, you might assist in the recruitment process, including hiring, onboarding and training employees. For example, a warehouse floor manager trains new employees on safety procedures, warehouse operations and equipment usage. Here are some relevant duties relating to developing new team members:

• Conducting onboarding sessions for new employees
• Providing job-specific training and guidance
• Organising workshops or training programmes for skill development
• Communicating performance expectations, goals and key performance indicators to new employees
• Preparing standard operating procedures (SOPs), manuals and policy handbooks for future reference

Job Type: Full-time

Pay: ?30,000.00 - ?40,000.00 per month

Benefits:

• Cell phone reimbursement
• Provident Fund

Schedule:

• Day shift

Experience:

• total work: 3 years (Required)

Language:

• English (Required)

Work Location: In person