Job Description

:This position is for our Bangalore office.Job PurposeTo generate and follow up with sample, Never Over Stock Service (NOSS) and export orders after confirmation from marketing, design and PPC departments. To follow up with customer regarding payment status and attending to any customer complaints. To prepare incentive report w.r.t distributors. In case of incorrigible customer complaints, providing all details for preparation of credit note followed by submitting claim sanction note to accounts section.Job Context & Major ChallengesSince the establishment of GPFPL (erstwhile Soktas) manufacturing plant, OTC has been the main revenue generation channel. However, after realizing the limited growth potential in OTC segment, concerted efforts were made to gain customer base of brands and retailers since 2015. Presently, around 36.7 lacs meters of fabric is produced for around 28 brand customers of GPFPL across India. The B&R segment is the highest revenue generating segment in the fabric sale scenario currently. As anticipated, the OTC segment has witnessed slight saturation but is still the second highest revenue contributor with a production of 22.7 Lacs meters for around 23 OTC customers for GPFPL.
At present, efforts are being made to increase the exports customer base by collaborating with international agents and attending international fabric exhibitions like Premier Vision Paris etc. There is scope of gaining international customers as brands like Ted Baker, Tommy Hilfiger, Mango etc. have already been customers of Soktas Turkey Plant.The unique proposition of GPFPL amongst B&R customers in the market includes collections of exclusive designs with wide range of designs and high quality fabric. Also, design development is done in close collaboration with distributors, thus following the latest market trends. GPFPL is market leader in jacquard designing for premium cotton shirting fabric. The designs, constructions and shade combinations used for jacquard designing are of premium quality and less paralleled in markets across world. Around 65,000 meters of jacquard design fabric is being produced monthly in GPFPL for dispatch to customers. Due to world class production facilities, the produced fabric is of premium quality with rare minimum aberrations. This leads to high fabric utilization in garmenting process, as compared to other competitors.The textile market is prone to negative impacts due to market slowdown. The slowdown in textile industry in 2019 is leading to customers cancelling orders, delaying payments etc. The businesses in such conditions are pressurized to increase credit period for order payment and lower down prices. Also, during such slowdowns, customer footfall and footfall conversion rate decreases in addition to lowering billing amount per footfall. Apart from product offering, the order servicing is also very efficient with over 90% of the orders reaching customers within timeline and in full order size.Challenges
1. Extensive manual data related work in software which is very time-consuming
2. Negotiating with customers over rate discounts in case of fabric quality or quantity issuesKey Result Areas KRA (Accountabilities) (Max 1325 Characters) Supporting Actions (Max 1325 Characters)
KRA1 To generate and follow orders as communicated by marketing team post confirmation with design team, PPC and customer xe2x80xa2 Creating TTF post receiving mail from marketing team

• Gathering details regarding expected data of dispatch from PPC team and post confirmation from marketing team, initiating order generation
• Following up with PPC regarding all the orders generated
• Before delivering order, sending dispatch and order details to customer
• Following up with customer for order payment
• In case of exports, checking shipping terms and conditions, payment terms, currency etc., before generating TTF and proceeding with rest of the process

KRA2 To coordinate in timely sample dispatch to customer xe2x80xa2 Creating TTF and transferring sample card sequence to system for follow-up purpose

• Preparing the Ready-Card-Sample sheet and sending to marketing team for dispatch details
• Cross-verifying the sample order related data with customers in last 3 months
• Based on dispatch instructions, generating order dispatch details to commercial and warehouse departments

KRA3 To coordinate in generating and following up with orders under Never Over Stock Service (NOSS) xe2x80xa2 Coordinating in ensuring minimum stocks of OTC Wow (~35k meters) and Excellence ( ~10-12 k) per month

• Communicating about the availability of fabric stock in NOSS
• Generating order and following up with it till payment from customer end

KRA4 To prepare incentive report for distributors xe2x80xa2 Calculating the incentive for distributors as per fixed parameters and forwarding to commercial department
KRA5 To facilitate in second sales and surplus xe2x80xa2 Preparing list of available stock and providing to Second Sales Committee

• Based on Committeexe2x80x99s recommendations, initiating selling process to customers

KRA6 To coordinate in attending customer complaints xe2x80xa2 Forwarding any customer complaints regarding quality, length, shade matching etc. to concerned production departments

• Coordinating in negotiating with customer by offering rate discounts etc.
• Giving all details for preparation of credit note and post required authorization submitting claim sanction note to accounts department

Aditya Birla Group