Job Description

Job Title:- Customer Service Associate

Process:- Flipkart

Salary package:- 12k to 14k

Need good English communication

Experience:- Fresher & experience both apply

Location:- Rajarhat

Age limit:-32

Interested candidates can share your resume on:- reenaranibehera19@gmail.com

Or

7205153122(call/wp)

The Customer Service Associate for the Flipkart process will be responsible for handling customer inquiries and complaints regarding Flipkart's products and services. The role requires excellent communication skills, problem-solving abilities, and a customer-centric approach to ensure a positive customer experience.

Key Responsibilities:

Customer Interaction:

Handle inbound and outbound customer calls, emails, and chat inquiries.

Provide accurate, valid, and complete information to customers by using the right methods and tools.

Assist customers with order placement, tracking, and returns.

Resolve product or service issues by clarifying the customer's complaint, determining the cause of the problem, and selecting, and explaining the best solution.

Problem Resolution:

Identify and assess customers' needs to achieve satisfaction.

Escalate unresolved issues to appropriate internal teams (e.g., technical support, logistics).

Follow up to ensure that appropriate actions were taken on customers' requests.

Process Adherence:

Follow communication procedures, guidelines, and policies.

Keep records of customer interactions, process customer accounts, and file documents.

Continuous Improvement:

Provide feedback on the efficiency of the customer service process.

Suggest process improvements based on customer feedback and observed trends.

Job Types: Full-time, Fresher

Pay: ?12,000.00 - ?14,000.00 per month

Schedule:

• Day shift

Experience:

• BPO: 1 year (Required)
• Outbound call: 1 year (Required)
• Telecaller: 1 year (Required)

Language:

• Good English (Required)
• Hindi (Required)

Location:

• Kolkata, West Bengal (Required)

Work Location: In person

Speak with the employer
+91 7205153122