Job Description

We have immediate requirement for the position of Fleet Manager in a India\'s Leading a Food Delivery Company for West Bengal Location.job Description:-\xc3\x83\xc2\x83\xc3\x82\xc2\x83\xc3\x83\xc2\x82\xc3\x82\xc2\x82\xc3\x83\xc2\x83\xc3\x82\xc2\x82\xc3\x83\xc2\x82\xc3\x82\xc2\xb7 Managing a team of 120-150 Pickup and Delivery Partners directly on a daily basis Drive Pickup & Delivery Partners efficiency assigned at an individual level.\xc3\x83\xc2\x83\xc3\x82\xc2\x83\xc3\x83\xc2\x82\xc3\x82\xc2\x82\xc3\x83\xc2\x83\xc3\x82\xc2\x82\xc3\x83\xc2\x82\xc3\x82\xc2\xb7 Pickup and Delivery Partner attendance to be maintained basis demand on a daily basis.\xc3\x83\xc2\x83\xc3\x82\xc2\x83\xc3\x83\xc2\x82\xc3\x82\xc2\x82\xc3\x83\xc2\x83\xc3\x82\xc2\x82\xc3\x83\xc2\x82\xc3\x82\xc2\xb7 Improve and maintain promised delivery times for better customer experience.\xc3\x83\xc2\x83\xc3\x82\xc2\x83\xc3\x83\xc2\x82\xc3\x82\xc2\x82\xc3\x83\xc2\x83\xc3\x82\xc2\x82\xc3\x83\xc2\x82\xc3\x82\xc2\xb7 Conduct classroom/ field training at an individual level for better customer experience.\xc3\x83\xc2\x83\xc3\x82\xc2\x83\xc3\x83\xc2\x82\xc3\x82\xc2\x82\xc3\x83\xc2\x83\xc3\x82\xc2\x82\xc3\x83\xc2\x82\xc3\x82\xc2\xb7 Conduct regular field audits for better compliance among Pickup and Delivery Partners.\xc3\x83\xc2\x83\xc3\x82\xc2\x83\xc3\x83\xc2\x82\xc3\x82\xc2\x82\xc3\x83\xc2\x83\xc3\x82\xc2\x82\xc3\x83\xc2\x82\xc3\x82\xc2\xb7 Manage and control voluntary attrition and control absconders by conducting regular engagement activities.\xc3\x83\xc2\x83\xc3\x82\xc2\x83\xc3\x83\xc2\x82\xc3\x82\xc2\x82\xc3\x83\xc2\x83\xc3\x82\xc2\x82\xc3\x83\xc2\x82\xc3\x82\xc2\xb7 Provide feedback at the individual level and conduct weekly one-on-ones to understand problem areas.\xc3\x83\xc2\x83\xc3\x82\xc2\x83\xc3\x83\xc2\x82\xc3\x82\xc2\x82\xc3\x83\xc2\x83\xc3\x82\xc2\x82\xc3\x83\xc2\x82\xc3\x82\xc2\xb7 Ensure excellent customer experience by solving order level escalations.\xc3\x83\xc2\x83\xc3\x82\xc2\x83\xc3\x83\xc2\x82\xc3\x82\xc2\x82\xc3\x83\xc2\x83\xc3\x82\xc2\x82\xc3\x83\xc2\x82\xc3\x82\xc2\xb7 Support Pickup and Delivery Partners during emergencies and exigencies.Desired Skills:-\xc3\x83\xc2\x83\xc3\x82\xc2\x83\xc3\x83\xc2\x82\xc3\x82\xc2\x82\xc3\x83\xc2\x83\xc3\x82\xc2\x82\xc3\x83\xc2\x82\xc3\x82\xc2\xb7 Prior experience in process design and operations implementation. 2-3 years of experience in managing blue collar workers.\xc3\x83\xc2\x83\xc3\x82\xc2\x83\xc3\x83\xc2\x82\xc3\x82\xc2\x82\xc3\x83\xc2\x83\xc3\x82\xc2\x82\xc3\x83\xc2\x82\xc3\x82\xc2\xb7 Should have a bike and be willing to travel within the city.\xc3\x83\xc2\x83\xc3\x82\xc2\x83\xc3\x83\xc2\x82\xc3\x82\xc2\x82\xc3\x83\xc2\x83\xc3\x82\xc2\x82\xc3\x83\xc2\x82\xc3\x82\xc2\xb7 Should be available to work on Weekends.\xc3\x83\xc2\x83\xc3\x82\xc2\x83\xc3\x83\xc2\x82\xc3\x82\xc2\x82\xc3\x83\xc2\x83\xc3\x82\xc2\x82\xc3\x83\xc2\x82\xc3\x82\xc2\xb7 Knowledge of supervisory techniques to manage, motivate and train blue collared workers.\xc3\x83\xc2\x83\xc3\x82\xc2\x83\xc3\x83\xc2\x82\xc3\x82\xc2\x82\xc3\x83\xc2\x83\xc3\x82\xc2\x82\xc3\x83\xc2\x82\xc3\x82\xc2\xb7 Should know local geographical area knowledge and should be able to converse in local languages\xc3\x83\xc2\x83\xc3\x82\xc2\x83\xc3\x83\xc2\x82\xc3\x82\xc2\x82\xc3\x83\xc2\x83\xc3\x82\xc2\x82\xc3\x83\xc2\x82\xc3\x82\xc2\xb7 The candidate should have an entrepreneurial attitude / should be a go-getter Must have attention to detail and critically think through to resolve problems.\xc3\x83\xc2\x83\xc3\x82\xc2\x83\xc3\x83\xc2\x82\xc3\x82\xc2\x82\xc3\x83\xc2\x83\xc3\x82\xc2\x82\xc3\x83\xc2\x82\xc3\x82\xc2\xb7 Must have customer service skills and be able to maintain a consistent, high level of services along with proficiency in Excel will be preferreInterested candidates can share your updated profile to deeksha.s@cielhr.com. You can also refer any of your friends who will be interested for the above mentioned position.Regards,
Deeksha
Email: deeksha.s@cielhr.com
Mobile: 8904309551

Ciel HR