Job Description

job Description:-\xc2\xb7 Managing a team of 120-150 Pickup and Delivery Partners directly on a daily basis Drive Pickup & Delivery Partners efficiency assigned at an individual level.\xc2\xb7 Pickup and Delivery Partner attendance to be maintained basis demand on a daily basis.\xc2\xb7 Improve and maintain promised delivery times for better customer experience.\xc2\xb7 Conduct classroom/ field training at an individual level for better customer experience.\xc2\xb7 Conduct regular field audits for better compliance among Pickup and Delivery Partners.\xc2\xb7 Manage and control voluntary attrition and control absconders by conducting regular engagement activities.\xc2\xb7 Provide feedback at the individual level and conduct weekly one-on-ones to understand problem areas.\xc2\xb7 Ensure excellent customer experience by solving order level escalations.\xc2\xb7 Support Pickup and Delivery Partners during emergencies and exigencies.Desired Skills:-\xc2\xb7 Prior experience in process design and operations implementation. 2-3 years of experience in managing blue collar workers.\xc2\xb7 Should have a bike and be willing to travel within the city.\xc2\xb7 Should be available to work on Weekends.\xc2\xb7 Knowledge of supervisory techniques to manage, motivate and train blue collared workers.\xc2\xb7 Should know local geographical area knowledge and should be able to converse in local languages\xc2\xb7 The candidate should have an entrepreneurial attitude / should be a go-getter Must have attention to detail and critically think through to resolve problems.\xc2\xb7 Must have customer service skills and be able to maintain a consistent, high level of services along with proficiency in Excel will be preferreInterested candidates can share your updated profile to deeksha.s@cielhr.com. You can also refer any of your friends who will be interested for the above mentioned position.Regards,
Deeksha
Email: deeksha.s@cielhr.com
Mobile: 8904309551

Ciel HR