Job Description

Sales Operations \xe2\x80\xa2 Implement defined sales strategy for the assigned key accounts \xe2\x80\xa2 Ensure achievement of sales target for each Segment and Product in the assigned key fleet account through regular follow up with key accounts \xe2\x80\xa2 Adhere to the Permanent Journey Plan (PJP) and meet the daily set targets in terms of meetings with customers. \xe2\x80\xa2 Ensure prompt supply on time and maintain optimum inventory at all times. \xe2\x80\xa2 Provide required information and advice on products and other details. \xe2\x80\xa2 Ensure regular relationship building with all key accounts \xe2\x80\xa2 Ensure en-route assistance to fleet managers for procurement of tyres \xe2\x80\xa2 Recommend products to customers, based on customers\' needs and interests. \xe2\x80\xa2 Implement sales policies on credit or contract terms, as per set norms / procedures. \xe2\x80\xa2 Keep abreast of all products and services and changes if any, to provide accurate information to customers/channel partners. Service Operations \xe2\x80\xa2 Monitor process execution at each of the fleet accounts to enhance tyre lifecycle and improve fuel mileage of the vehicles \xe2\x80\xa2 Handle customer complaints timely, assist in settling disputes and resolving grievances for key accounts including remoulding, scrap and claim management of tyres \xe2\x80\xa2 Field visits to key fleet customers and workshops to understand product performance and on ground challenges \xe2\x80\xa2 Capability building of Fleet services specialists directly reporting to him for efficient fleet management services as tailored for each customer \xe2\x80\xa2 Manage preventive and predictive maintenance of Vehicles through ecosystem partners along with the Support of FSS (Fleet Service Specialist ) JOB DESCRIPTION 3 Inventory Management and Logistics \xe2\x80\xa2 Coordination with the internal Logistics / CFA\'s / Transportation for ensuring timely supply to customers \xe2\x80\xa2 Co-ordinating with Fleet, ecosystem partners and CFA for timely retreading, scrap , claim of tyres as per agreed terms Collections \xe2\x80\xa2 Follow up with CFA / Commercial team to prepare invoice and ensure accuracy of details (Example - product specifications, quantity, payment terms and conditions etc.) \xe2\x80\xa2 Follow up with Direct fleet customers for payment and resolve their issues. \xe2\x80\xa2 Assist commercial department in the collection of accounts as needed. \xe2\x80\xa2 Escalate issues in payment, discrepancies and default in payment dates to RM. Data Analysis \xe2\x80\xa2 Work with large amounts of data to come up with trends and conclusions based on the findings relevant to both CEAT and the Customer \xe2\x80\xa2 Translate data captured by fleet service specialists to insights for making better business decisions for both CEAT and Customer \xe2\x80\xa2 Generate dashboards and discuss performance with Customers, Fleet services specialists and Regional Service managers Action Planning \xe2\x80\xa2 Co-ordinating with equipment vendors for timely installation of equipment at customer\'s yard as per the agreed terms with the key customers Capability Development \xe2\x80\xa2 Implement capability development initiatives for the assigned key account customers \xe2\x80\xa2 Organize Driver training programs to provide proper training to the drivers for optimum use and maintenance of products. \xe2\x80\xa2 Organize Mechanic training programs to provide proper training to the mechanics for optimum use and maintenance of products Team Management \xe2\x80\xa2 Administration of Manpower - Monitoring and reviewing KRAs of FSS \xe2\x80\xa2 Recruitment and onboarding on FSS as and when required

KEC International